Delivery Manager

Based in the London office (Holborn) or travelling to Customer site around the UK

About us:

Tendable is a venture capital-backed, series A health-tech business providing quality assurance and improvement software to health and care organisations. Founded in 2016, our mobile app makes auditing easier and more efficient for frontline staff, engaging them in quality improvement whilst also freeing up more of their time for patient care. With instant access to real-time reporting and actionable insights, our management portal provides leadership and external bodies with assurance over the quality of health
and care services.

Tendable has a mission to transform quality by equipping health and care professionals with the tools and insights to continuously improve patient care. We’re looking for driven people with a start- up mentality, who are passionate about making a positive impact.

The role:

We are looking for a Delivery Manager to join Tendable's Customer Success team.
You’ll work closely with internal and external stakeholders to implement our product in a timely and sustainable way, project manage key internal activities and maintain good practices. This is a great opportunity for someone who thrives on executing a plan and delivering results and has proven experience in a customer facing role and project management, ideally in a tech start up, SaaS, or health-focused company.

Responsibilities:

Management and delivery of internal projects:

Working with internal stakeholders to scope, project manage and deliver key internal projects. Launching of new functionality to our customer base

Implementation of new systems or processes for our internal teams

(Re-)Design of customer delivery processes:

• Capturing data on existing internal processes and combining with industry best practices

• Training colleagues to ensure all processes are delivered in a consistent way by all team members

• Testing and iterating processes to ensure we are learning lessons from every delivery

Delivery of customer projects (e.g. implementations, content reviews):

• Using defined best practice processes

• Drawing on the knowledge of our clinical team

• Sharing lessons learnt to improve processes

• Delivering to time and cost

General:

• Working closely & collaboratively with our internal teams

• Quickly building productive and trusted working relationships with our customers

• Understanding of the Tendable system, both in terms of how our end users interact with it, and how the system is administered

• Understanding of the market in which our customers operate: Health and Social Care Quality

• Flexibility and willingness to adapt role based on the requirements of the business

You’ll have:

• Experience in Customer Success or Account Management, ideally in a tech start up, B2B SaaS or health technology business.

• Project Management experience

• Strong communication and interpersonal skills, with the ability to engage credibly across clinical, operational, and executive stakeholders.

• A proactive, structured and commercially minded approach to customer management.

• Experience working cross-functionally to resolve issues and advocate for customer needs.

• A genuine interest in healthcare, quality improvement, and the working lives of frontline staff.

Nice to have:

• Experience working in or with healthcare or public sector organisations, especially NHS Trusts or providers.

• Knowledge of clinical environments or quality assurance workflows.

• Familiarity with SaaS metrics and value communication in tech-enabled delivery.

• Experience in a fast-paced, scaling business with changing priorities and lots of autonomy.

• A genuine interest in healthcare, quality improvement, and the working lives of frontline staff.

Your benefits:

• Competitive salary

• Company EMI share option scheme

• 25 days annual leave

At Tendable, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion.

Department

Customer Success

Locations

London Office

Already working at Tendable?

Let’s recruit together and find your next colleague.