The CRM team at Secret Escapes is looking for a proactive Junior Marketing Automation Developer to assist with the further ambitious development of new ideas and optimisation of our recent successes. CRM is a vital and well-respected part of the marketing mix at Secret Escapes. You will be joining a talented team that ensures we successfully create, deliver and report on all our high-quality email and push marketing campaigns.

About Secret Escapes

Secret Escapes is the world’s leading members-only online travel deal company, offering inspiring travel experiences and hand-picked offers to over 75 million users worldwide across our family of brands.

Operating in 14 countries across Europe and Asia, Secret Escapes Group continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

Secret Escapes operates a flexible working policy and we are all in the office 1 day a week (minimum) and have core hours of 10am-4pm (you can make up the other hours to suit you). In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to a month each year!

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!).

About the role

In this junior position, you’ll be working with the Senior Developer making up the technical side of the CRM team.

Your daily responsibilities will include gathering requirements, documenting processes, impromptu code fixing, helping provide scalable solutions and implementing new marketing initiatives within the Secret Escapes’ Iterable instance.

You will play an integral role in accelerating our development roadmap and customer-first approach to multi-channel marketing.

This role is a really exciting opportunity to begin your Marketing Automation career using Iterable, our Marketing Automation platform. You’ll be given the opportunity to learn how to master the platform, with excellent ongoing support from our dedicated Iterable Account managers.

Things you’ll be working on

• Maintaining our full suite of automated multi-channel marketing campaigns and journeys across 8 different territories
• Partnering with our in-house team of HTML email developers to create an impactful and easy to use content portfolio, that allows the CRM team to produce best-in-class emails
• Providing technical support to other members of the wider team.

About the skills and experience we are searching for

• Do you love to be proactive and use your initiative?
• Are you a fan of logic and consider yourself a strategic thinker?
• Would you say you’re super organised?

This could be just the role for you! Are you looking for a technical role focused on providing the best CRM customer experience, this is your chance! If you have CRM or Marketing experience with some background knowledge of email HTML/CSS, or are you an email developer looking to expand their remit, this could be the perfect opportunity.

Must have:

• An understanding of automated marketing campaigns
• Basic understanding of HTML/CSS in relation to email
• Experience in working with data - from creating segments to scoping data requirements for new campaigns and solutions
• Competency with testing and quality analysis procedures for new campaigns and initiatives
• Debugging experience, with the ability to solve problems efficiently and effectively
• Experience in analysing and optimising campaigns

Nice to have:

• Experienced with HTML/CSS for email
• Experience with a Marketing Automation platform (Iterable, Salesforce Marketing Cloud, Adobe Campaign, Pardot, Selligent etc)
• Experience with creating data driven messages using dynamic coding languages (i.e. AMPScript, Handlebars.js)

The dream:

• Knowledge of handlebars.js
• Previous experience with the Iterable platform

You will also be:

• A problem solver, you love logic and thinking about the best solution to a problem
• An absolute believer in the power of customer marketing
• Results driven and open minded with a positive attitude
• A creative collaborator, who enjoys being part of a great team and the success that brings
• A self-starter who is keen to try new ideas and processes and enjoys taking personal responsibility
• Unafraid to challenge popular thinking when it’s for the good of the team or customer

How the magic happens

Whilst different CRM team members are focused on individual territories and activities, we all come together as a CRM team to work on shared strategic projects for at least one day a week. This collaboration is critical to our culture, shared progress and excellent team spirit.

Most of our CRM team sit in London, so we would love to have you here with us, so we can bounce ideas off each other in person. Secret Escapes operates a flexible working policy and we are all in an office 1 day a week (minimum) and have core hours of 10am-4pm (you can make up the other hours to best suit you).

In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to a month each year.

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.