This position is based in the UK (ideally in Yorkshire), with regular travel to hospitals across the UK, and interaction with US and Irish hospitals

Company description
We are a UK based health technology start-up, that has built a patient engagement platform for children and families, supporting them through healthcare interactions from a simple blood test, to a more complicated MRI to highly complex long term, clinical trials testing new medicines. There are sides to the business:

1. B2B SaaS type solution licenced by healthcare organisations to support children and their caregivers through an array of healthcare procedures. This is predominantly deployed in the UK and a few other countries (incl. the US)

2. B2B patient engagement platform, licensed to Pharmaceutical Organisations and Contract Research Organisations to drive engagement and retention of children and their families participating in multi-year clinical trials.

The role
As a Healthcare Account Executive at Little Journey you will manage the end-to-end journey of healthcare customers from inbound sales to long-term success. A successful candidate for this role can come from a clinical background, and needs to be a real people person understanding how to communicate with healthcare staff, commercially savvy and be driven by creating the best possible customer experience.

Your role manages the end-to-end sales process, starting from handling inbound leads, arranging product demos, agreeing on contracts, and supporting the finance team with invoicing. You will onboard new healthcare sites, manage ongoing relationships, and ensure high satisfaction through cross-selling, upselling, and troubleshooting. Additionally, you collaborate across teams to share customer insights, report bugs, and act as a subject matter expert (SME) internally and externally. This includes overseeing any implementation pilots performed, sharing marketing materials, and maintaining regular touchpoints to ensure smooth customer operations and high engagement.

Responsibilities:

• Qualify inbound healthcare sales leads and manage the sales pipeline from lead to close.
• Provide product demonstrations and support implementation, ensuring a smooth onboarding process for our new healthcare partners.
• Collaborate with our finance and operations teams to manage contracts and raise invoices.
• Nurture long-term healthcare customer relationships, upselling additional services, and cross-sell new procedures.
• Organise workshops, round tables, and events to strengthen partnerships and collect customer feedback and insight which drive product improvement.
• Support end-users, troubleshooting issues, and reporting bugs.
• Act as the subject matter expert (SME) on Little Journey's product and NHS needs.

Measuring success

• Immediately: Our backlog of inbound leads are handled and follow up calls are booked in.

• 3 months: All backlog inbound leads are in our pipeline (in the contracting stage). You are fully integrated into our commercial team and have built productive relationships with our marketing and product colleagues. One round table/workshop supported.
• 6 months: Successfully cross-sold procedures to 10% of current clients. Time from first contact to go live is reduced by 20%. 95% customer retention.
• 12 months: On track to hit 100 hospitals that have implemented Little Journey and have given us a high NPS rating, we are currently halfway!