This role is at the heart of the Little Journey product at all touch points. User research is absolutely core to our success. We offer a co-designed solution to our users and clients, with human centred design at the heart of everything we do.

Our user centric focus truly sets us apart in the industry and is invaluable in accomplishing Little Journey’s vision of supporting all children to better health through personalised care.

The role

In this role you are leading our User Research team of two and represent the voice of our users and stakeholders. You set best practices for human centred user research, collaborating closely with our product and design function. You will also be hands on and get directly involved with our key client projects. You’ll ensure smooth collaboration with all internal teams and are a nurturing leader, coaching and developing our other user researchers.

How will we measure success for you?

Immediately - 6 months: You are getting stuck in one of our largest projects to date, marrying best user research practice with typical delivery processes in large multinational clients

12 months: You will have embedded best practices and smooth collaboration, representing User Research across all our squads, ensuring your team is functioning even better

What is next for you?

If you do an excellent job, and our organisation keeps growing, this team will keep growing under you. There are also opportunities to explore other areas such as Product Management for example. We will work closely with you, through regular 1:1’s, and ensure you can accomplish our companies and your personal goals.

Skills needed

Non-negotiable:

• Experience using human centred design research principles
• Experienced in both qualitative as quantitative methodologies
• Have set up and managed consistent, fast-paced, digital user research data pipelines and can embed these in our delivery sprints
• Line management experience
• Experience with prototyping and wireframing ideas

Desirable, but we can support:

• Familiarity working with healthcare related products, or in regulated environments
• Familiarity working with products for children

Behaviours and values needed

• Collaborative communication style – confident making decisions, driving best practices and accountability across the team
• Honesty and ability to receive and give feedback in a respectful manner
• You step up and take responsibility
• Ability to juggle multiple projects and flick between varying levels of urgency on these

Benefits

£50,000 - £60,000 salary based on experience

25 days annual leave pro-rata (plus public holidays)

£500 annual training budget

£200 home working budget

Flexible working within core hours

Workplace pension

Friendly and collaborative team who value and respect each other

Additional info
This role is based in Leeds, with flexibility to work from home and quarterly company-wide meetings in Leeds and London

About Little Journey

Little Journey was founded in 2018 by Dr Chris Evans and Sophie Copley. As an anaesthetic doctor and father himself, Chris witnessed first-hand the distress experienced by children and families coming to hospital for surgery. Partnering with Sophie, an expert in human-centred product design, they created a prototype version of the Little Journey app to support children undergoing elective surgery.

Since then, the business has accelerated quickly, having been adopted in more than 100 healthcare organisations worldwide. We also partner with leading organisations such as LEGO and top tier pharmaceutical companies. They provide us global access to paediatric services and clinical research, helping us reach more children. We received investment from internationally leading VC funds and are using this to scale further into other markets. Our technology is already available in 16 languages and counting!

Our teams are grouped into Product, Technology, Delivery, Operations, Commercial and Science departments, and we are hiring talent across all these functions to help us achieve our mission.

Diversity & Inclusion

We encourage people from all walks of life to apply and strive to eliminate unconscious bias in our recruitment process. We do not discriminate on ethnicity, religion, sexual orientation, gender identity, veteran or parental status or disability. We encourage candidates from underrepresented groups to apply. If you need adjustments made to our application process, to help accommodate any disabilities, please do let us know on maarty@littlejourney.health