FCC Team Leader
As the Team Leader the role is tasked with leading the Company’s Operational Financial Crime Compliance team, proactively collaborating with other teams (Compliance\Data Analytics\Product etc) to improve and measure performance.
The story of Zai
Zai was born from the April 2021 merger of Assembly Payments and CurrencyFair. We are boldly transforming the future of financial services and powering our customers by making innovative financial services accessible to all.
Assembly Payments, founded in 2013, has been one of the fastest-growing fintechs in Australia, with a presence in Singapore, India, the Philippines and the US. Specialising in building automated payment workflows, with APIs, to reduce the complexity of running both traditional and digital-native businesses.
CurrencyFair, founded in 2010 and with offices in Ireland, UK, Hong Kong, Singapore & Australia, is a global cross-border payments fintech that serves individuals and businesses with international payments and currency exchange through its proprietary global platform.
The Zai brand focuses on mid-market and enterprise-level business customers in the world of integrated financial services, including payments, FX, fraud management, reconciliation, and more. While the CurrencyFair brand continues as the home for consumers and small businesses who want faster, cheaper foreign exchange.
Zai has over 170 employees, growing to 450 by 2025 and we are now expanding our presence across APAC, Europe, and the US. We are looking for skilled, motivated, and passionate people who want to be part of the next generation of financial services.
The primary roles and responsibilities of the role include, but are not limited to:
As the team lead, you will act as the first point of contact for Financial Crime & Compliance (FCC) operations; actioning escalations from your cross-functional teammates with the utmost care and attention.
Act as a champion for the customer for all FCC-related decisions, actions, and touchpoints whilst adhering to all regulatory/compliance frameworks.
Responsible for ensuring the day-to-day FCC operational activities and SLAs are consistently met and exceeded.
Work with the operations manager to develop KPIs to measure the effectiveness and efficiency of controls, and take action to continuously improve KPIs and overall process performance.
Assist in the handling and resolution of complex operational and customer complaints in line with company policy
Responsible for the controls within FCC - working with the Operations Manager and Operational QA Manager to ensure that there is a focus on the control environment within the teams
Contribute to operational and AML audits and regulatory meetings as required.
Engage in one-to-one meetings with direct reports, coach team members, and act as the point of escalation for the team
Reporting to operations manager, senior management, and the business as required.
Consistently model behaviours aligned with our vision and values
● 3+ years experience within at least one of the following financial crime operational process (business onboarding/CDD or transaction monitoring)
● Highly proactive and self-starting with experience in taking on additional tasks and delivering projects to deadlines
● Strong interpersonal skills and capability to work in a fast-paced and dynamic environment
● Experience in working with financial services regulation
● A strong sense of professional curiosity and purpose, with a willingness to learn
● Strong written and verbal communication skills
● Experience in leading a team
What we offer in return
Global market exposure in an agile organization where your ideas and contributions will have a strong impact on the company’s growth and success.
A company culture with an innovative, inclusive & collaborative mindset where you will learn and grow alongside high calibre talented professionals.
A collaborative and flexible work environment. Enjoy a hybrid work environment with the opportunity to work remotely or in our offices in Melbourne, Sydney, Singapore, Hong Kong, Dublin, India and Manila.
Competitive salary packages & benefits while ensuring consistent professional development and opportunities.
Zai is an equal opportunity employer committed to creating a diverse environment for our workforce. All qualified applicants will receive consideration without bias to education, race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
If you require any specific assistance or a reasonable adjustment due to a disability please let your recruiter know as part of your application and we will be happy to provide dedicated support.