⚡️ About Us

What if we could use the efficiency gains in science and technology to understand and even control our stress response? What if we can learn how to regulate our stress proactively to address our health before we reach a state of illness?
Walking on Earth is transforming the way people manage stress by developing the world’s first AI Stress Coach that builds resilience to stress with micro moments of recovery during the working day.

The WONE Method blends the latest advances in AI technology and neuroscience to measure stress and deliver personalised health plans from world leading experts. Walking on Earth’s journey has been one of high growth and impact, with 3x YoY growth, 8x engagement compared to industry standard and 66% of employees reporting a reduction in stress. WONE supports large, high performing businesses to break the cycle of chronic stress and supercharge business performance.

We’re a fast-growing, mission driven startup. We have an experienced leadership team ex. Google, Treatwell, Deliveroo, BenevolentAI and are VC backed with word class investors & advisors incl. Arianna Huffington & Brent Hoberman. We live and breathe by example to create a truly authentic team culture, with high performance and wellbeing at the core.

🚀 About the role

We are looking for a Customer Success Manager with experience of B2B client management and user engagement. You will be the face of WONE to our clients, managing our relationship with key clients across the entire post-sales journey - from onboarding to upsell. You will be working on building relationships, driving engagement and activation through creative tactics, managing client onboarding and winning upsells and renewals. Reporting into a Head of Client Success, you will be working very closely with the sales team, cross-functional engagement squad and product team.

As well as being target driven, with proven revenue and engagement results, you're genuinely passionate about our mission to end the workplace stress epidemic. We're ideally looking for a driven, highly engaging, problem-solving individual with startup experience. You will also be creative in your approach, looking to do things differently to drive our industry leading engagement rates. Experience in an early stage business and in the health tech and / or corporate wellbeing space is highly advantageous.

👁 About you

• Strong background in B2B client management
• Passion for health & wellbeing and its potential to transform company culture
• Strong relationship builder, with excellent communication and relationship management skills, as well as evidence of building relationships with HR and People leads
• Proven experience delivering against KPIs / OKRs or equivalent
• Previous ownership of both revenue and engagement metrics
• Experience managing client onboarding, activation, renewal and upsell
• Creative and used to thinking outside the box
• Strong manager and leader
• Experience working in an early stage, fast paced, start-up environment
• Process oriented with strong project management acumen

📃 Preferred Qualifications

• Around 3+ years of experience in Client Management, Client Success and / or Engagement roles
• Experience managing Enterprise accounts (2000+ org size) with a global footprint
• Target driven and commercial, with an collaborative mindset that can uncover potential growth opportunities

🤸🏽‍♂️ Benefits & Perks

• Competitive Salary & Options
• 25 days holiday
• Unlimited holistic health days
• Enhanced parental policies
• Pension scheme
• Flexible working
• Free private wellbeing sessions
• Weekly team wellbeing sessions
• Annual Company retreat
• Cycle to work scheme

At WONE, we believe that diversity drives innovation and success. We are committed to building an inclusive environment where every team member feels valued, respected, and empowered. We welcome applicants of all backgrounds, identities, and experiences to join us in making a difference.