🚀Customer Success Manager
Walking on Earth
Customer Service, Sales & Business Development
Posted on Friday, June 2, 2023
Customer Success Manager
⚡️ About Us
The working world has fundamentally shifted. Never before have we seen such an upheaval to business norms; employee stress has been thrown into the spotlight and businesses around the world are struggling to respond.
Walking on Earth is solving this problem; through a precision health platform for workplace stress. Our platform creates individual health plans using data from our WONE index and provides access to 100s of live and on demand content on neuroscience, nutrition, movement, mindfulness and sleep.
Historically, we've worked with large, high performing businesses and have had a significant impact on the health of their teams with 50% average company engagement rates and 90% of employees experiencing an increase in scores by an average of 30 percentage points.
We have an experienced leadership team ex. Google, Treatwell, Deliveroo, BenevolentAI and are VC backed with word class investors & advisors incl. Arianna Huffington & Brent Hoberman. We live and breathe by example to create a truly authentic team culture, with wellbeing at its core. Our annual retreat, which received an average of 9/10 in satisfaction scores, is an example of how we do things differently.
About the role
We are looking for a Customer Success Manager with experience of B2B client management and user engagement. You will be the face of WONE to our clients, managing our relationship with key clients across the entire post-sales journey - from onboarding to upsell. You will be working on building relationships, driving engagement and activation through creative tactics, managing client onboarding, and winning upsells and renewals. Reporting into a Head of Client Success, you will be working very closely with the sales team, cross-functional engagement squad and product team.
You should be target obsessed with proven revenue and engagement results, and be genuinely passionate about our mission to end the workplace stress epidemic. An ideal candidate is a driven, highly engaging, problem-solving individual with startup experience. They will also be creative in their approach, looking to do things differently to drive our industry leading engagement rates. Experience in an early stage business and in the healthtech and/or corporate wellbeing space is highly advantageous.
Who you are
Strong background in B2B client management
Passion for health & wellbeing and its potential to transform company culture
Strong relationship builder, with excellent communication and relationship management skills, as well as evidence of building relationships with HR and People leads
Proven experience delivering against KPIs / OKRs or equivalent
Previous ownership of both revenue and engagement metrics
Experience managing client onboarding, activation, renewal and upsell
Creative and used to thinking outside the box
Strong manager and leader
Experience working in an early stage, fast paced, start-up environment
Preferred Qualifications
2+ years of experience in Client Management, Client Success and/or Engagement roles
Target driven and commercial, with an collaborative mindset that can uncover potential growth opportunities
Benefits & Perks
Competitive Salary & Options
25 days holiday
Unlimited holistic health days
Enhanced parental policies
Pension scheme
Hybrid working - 2-3 days in the London office
Free private wellbeing sessions
Weekly team wellbeing sessions
Annual Company retreat
Cycle to work scheme
EMI qualifying share options
How to apply
Please send your CV and cover letter to careers@walkingonearth.com, answering the following questions.
Tell us why should we hire you, above other candidates
Why are you interested in WONE ?
Reading the JD, what would be your favourite part of this job ?
What do you do on a regular basis that makes you successful ?
What package are you looking for in your next role ?
This process matters to us; think of it as your first sales pitch. We are looking for confidence, creativity, specific answers & passion. If you are not able to send us the cover letter, we will not be taking your application further, and we wish you the best of luck on your search.
Feeling excited?
Head back to our Careers Page to learn more about life at WONE