We are Vitesse – the treasury and payment partner of choice for insurance.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.

With over 240 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £10bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

PAYMENTS EXECUTIVE

About the Role

We are looking for a Payment Executive who embodies exceptional interpersonal skills, exudes professionalism, and maintains a positive "can-do" attitude. The ideal candidate is characterised by a friendly and approachable demeanor with exceptional attention to detail. A commitment to continuous learning and development is paramount, with a mindset that views each interaction as an opportunity for growth. This role is tailored for someone eager to expand their skill set and contribute to a dynamic team environment. As a Payment Executive, the ability to adapt, empathise, and problem-solve will be key in ensuring a seamless and delightful customer experience.

You will be working with the Payments Manager and be responsible for the processing of payments, ensuring they are made within scheduled time frames. Speedy resolution of queries. Take action in resolving incidents in a timely manner, work with senior management and risk to minimise repeated occurrences. Collaborate with stakeholders in making process improvements or enhancements to the customer journey

Responsibilities:

· Processing daily payments via Vitesse’s inhouse systems & external Banking partners

· Ensure all payments tasks are completed accurately and within a timely manner.

· Continuously develop understanding of payment, settlement and system workflows, acting as a subject matter expert making sure adequate documentation is in place and remain up to date

· Identify improvements and suggest solutions for the operations system and workflow and communicating to Operations Manager

· Support Product and Tech Teams to address issues during development /testing phases

· Help build and maintain the reputation of Operations

· Identifying non-standard payments and account behaviour and finding short/long term solutions

· Develop subject matter expertise of Vitesse’s end-to-end payment flow through system and payout routes

· Conducting daily checks on processes and escalating when required

· Working closely with Operational Control teams to ensure prompt closure or escalation of exceptions

· Pro-actively engage Support, Service, and Commercial teams for a processing issues with client impact

This role would suit someone with experience in a back office operations or treasury based role, such as payments, settlements.

Skills

· Minimum of 2 years professional experience gained within Financial Services – preference for backgrounds in a payments, treasury or settlements function

· Attention to detail and accuracy

· Awareness of 1st line controls

· Excellent communication skills, both written and verbal

· Sense of urgency

· Strong analytical skills

· Accustomed to working in a fast-paced environment

· Confidence to work independently but also as part of the wider Operations team

· Strong Excel skills

· Organisational skills

· Problem analysis and solving skills

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

Vitesse at our best – our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on clara.moretti-greene@vitesse.io or in her absence contact our People Team PeopleTeam@vitessepsp.com.