Your Mission

Working in our Relationship Management team, you will play a pivotal role in the heart of our business, focused on our TPA and Broker networks operating in the world’s largest insurance markets.

You will be responsible for ensuring that the insurance companies and all relevant TPA’s and Brokers are using the platform optimally, you will drive wider adoption of the platform and identify cross-selling opportunities. This will ensure our customers’ experience is market leading and that we can meet our ambitious growth targets.

We are a fast growing team with big ambitions and in a small business there is plenty of opportunity to play an integral role in the growth of Vitesse, your colleagues and our customers.

RESPONSIBILITIES

· Relationship management of a portfolio of c.40 insurance customers and platform users – developing and owning the relationship to develop strategic partnerships with our insurance portfolio.

· Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets.

· Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner.

· Leveraging industry expertise and client feedback improve our insurance proposition and inform our product strategy. Work closely with Client Service, Operations and Product Teams to create more value for our existing client base.

· Maintain an accurate database of customer information through effective CRM management (Salesforce.com).

· Drive the adoption of FCP (Faster Claims Payments) across the Lloyd’s market Brokers & TPA’s. Enabling adoption through a programme of education and support to market participants as a significant digital transformation programme.

· Analyse data to identify payment patterns and ways to optimise the payment flows, enhancing the Vitesse experience.

· Support and lead on discovery discussions to business cases across Vitesse product suite, using feedback and customer experience to identify and prioritise changes/platform and process improvements across our platform user estate.

· Support and guide other members of the team in their learning and development.

· Support the head of the team in key business initiatives and forums.

WHAT YOU NEED TO SUCCEED

· 2-4 years' experience in a similar or related role in sales or account management with a proven track record in growing an existing business portfolio through consultative sales and relationship building.

· Excellent interpersonal, verbal and written communication skills

· Proven ability to manage multiple tasks, projects and deadlines simultaneously

· Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management.

· Ability to work effectively in a team environment.

· A can-do attitude and to be able to manage multiple workstreams and prioritise effectively.

· Ideally with experience in the Insurance industry and/or global banking and payments infrastructures, but not essential.

We understand that everyone has their own work rhythm, and we believe in a flexible working schedule that supports a healthy work/life balance. We offer a hybrid work approach with a minimum of 2 days in the office.

· 25 days Holiday per year + Bank Holidays

· Hybrid working arrangements

· Contributory pension scheme

· Enhanced Parental leave

· Cycle to Work Scheme

· Private Medical Insurance through AXA

· Access to Oliva our Mental Health Therapy partners

· Discounted Gym membership

· Financial Coaching with Octopus Wealth

· 2 days of volunteering leave per year

· Sabbatical after 5 years’ service

· Ongoing Learning and Development to support you reach your career goals

ABOUT US

We are Vitesse – the smart way to make global payments.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.