The Vice President of Payment Operations is a senior role within Vitesse and is responsible for the leadership of Funding, Payments UK and US, FX and Liquidity. This role plays a pivotal part in realizing our vision of becoming the leading treasury and payments provider to the global insurance market. The successful candidate will combine a deep understanding of Operational Leadership, transformation and risk and control in a Financial Services environment.

Reporting to the Chief Operations Officer, the Vice President of Payment Operations will collaborate closely with Colleagues from all areas of the business to drive improvements and achieve weekly KPIs. The role will be based in London with frequent travel to New York.

Your Responsibilities

• BAU Leadership: Set the vision, objectives and behavioural standards expected across the Funding, FX, Liquidity and Payment teams. Drive employee engagement activities to enhance a culture that leads to satisfaction, productivity and happiness. Target of 65+. Effectively manage managers for the above teams through coaching, mentoring and best practice to ensure they are successful within their role
• Leadership: Take ownership of the end-to-end processes associated with your business unit, working closely with relevant teams and colleagues to ensure the successful execution of the vision and agreed deliverables
• Cross-Functional Collaboration: Collaborate with key colleagues to ensure alignment between Payment Operations and other critical areas of the business e.g. Product and Technology
• Risk Oversight: Ensure all risks within Payment Operations are appropriately managed, appropriate controls are in place and regularly monitored to ensure adherence to legislation and risk appetite
• Resource Management: Manage and optimize the allocation of resources, to ensure SLAs and client expectations are met/exceeded
• SLA and KPI Management: Establish and maintain rigorous processes and structures to ensure the delivery of agreed SLAs and KPIs to guarantee that processes meet or exceed customer expectations and industry standards
• Reporting: Ensure appropriate and effective reporting is in place for all areas of your team to ensure stakeholders and key contacts are kept up to date with key information
• Market and Industry Insights: Stay up to date with industry trends, competitive landscape, and emerging technologies to inform internal decision making to drive continuous improvement
• Stakeholder Communication: Communicate progress and challenges to business stakeholders and investors, maintaining transparency and fostering confidence in processes within Payment Operations
• Team Development: recruit and develop a strong team to ensure internal and external expectations can be met consistently
• Act as Payment Operations SME across multiple forums to support improvement of client experience and efficiency
• Identify opportunities to continuously improve all areas and work with relevant teams to deliver
• Set the vision, objectives and behavioural standards expected across Payment Operations
  
  
  

Requirements

WHAT YOU NEED TO SUCCEED

This role would suit someone with significant experience in leading Operational Teams in a fast-paced Payments/Financial Services environment. The candidate must be a self-starter and have a resilient mindset with a passion for improving processes. Experience of designing and implementing operational strategy and delivering change is important. It is also important that you have significant experience of identifying and managing risk using effective controls. Strong leadership skills are essential.



Skills

• 10+ years' experience in Operations
• Knowledge of global payment routes and banking
• A strong understanding of FX and Liquidity processes
• Experience of designing and implementing operational controls to manage risk
• Strong leadership skills
• Strong change and continuous improvement skills and experience
• Experience of governance, prioritisation and reporting for change and transformation within Operations
• Have a solid understanding of end-to-end payments processes
• Comfortable working in a dynamic and fast paced environment
• Good understanding of technology and the utilisation of it within Operations
• Experience of automating key processes
  
  
  

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years' service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals
  
  
  

We are Vitesse - the payment provider of choice for the insurance and treasury industry.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

Vitesse at our best - our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it's important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility

We don't do ego and we know that unless we all win, none of us win. We admit when we're wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.