Reporting to the Head of Support & Service Management, as End User Support Engineer you will provide support and maintenance for our corporate cloud technologies including our Office 365 / InTune estate, Azure AD and client workstations, laptops and other mobile devices. The successful candidate would help maintain and provide support to these areas and their users. This position requires attendance in Vitesse's Holborn based office Tue, Wed, Thu of each working week.

Responsibilities

• To provide support to users both locally and remotely (UK, Europe & US)
• To log incidents and service requests and maintain relevant records (ticket management)
• To support the server, desktop and cloud-based O365 applications
• To escalate complex or unresolved incidents
• To ensure security controls are enforced
• To execute periodic maintenance procedures
• To develop further procedures as the company grows
• To respond to alerts and assist in remediation
• To maintain records, inform users about the process and advises relevant persons of actions taken
  
  
  

Requirements

• Relevant Microsoft Office 365 experience
• Intune and Jamf endpoint management
• Experience of Joiner / Mover / Leaver processes
• Ordering and asset management of end user devices (laptops, screen etc)
• Previous Intune Autopilot and MDM rollout experience
• Day to day support of Exchange and SharePoint online
• Experience with using Office 365 Admin Centre, Azure Active Directory
• Windows Operating Systems
• Awareness of Windows Active Directory security groups and domains
• Experience of working in IT Service Desk environments
• Strong Windows Server and Windows client experience
• Some knowledge of the principles of LAN hardware: Switches, Firewalls, Wireless Access points/controllers etc
• Strong desktop support background
• Ability to prioritise work and meet deadlines
• Willingness to work outside of normal office hours on occasion to fix issues and perform maintenance (Potential cover to support our US colleagues).
• Strong abilities for creating and following procedures, and general diligence in maintaining processes
  
  
  

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years' service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals
  
  
  

We are Vitesse - the payment provider of choice for the insurance and treasury industry.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

Vitesse at our best - our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it's important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility

We don't do ego and we know that unless we all win, none of us win. We admit when we're wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.