We are creating a new programme management and product owner role to manage product change relating to our strategic relationships with major Insurance Marketplaces. A key part of this will be managing product change to support the Faster Claims Payment solution offered by Vitesse to the Lloyd's of London market. See here for more details.

As Programme Manager and Product Owner your mission is to oversee and manage all product change related to this product. You will have a dedicated engineering squad and a business analyst to support delivery of these changes.

This role will sit in the Product function, reporting into VP Product.

Responsibilities

• Effectively navigate change processes across a complex web of external relationships
• Manage prioritization of the product features with external parties, internal exec sponsors and the dedicated engineering team supporting changes
• Clearly document and communicate requirements to the development team in conjunction with a business analyst
• Have a thorough understanding of the journey that needs to be taken to reach the ultimate end feature goal, creating incremental steps where possible to reach the end complete feature deliverable.
• Analyse overall business impact across all relevant stakeholders and create a plan to implement necessary changes including managing external customer and strategic partner communications
• Understand any wider client impact of implementing any changes and devise a communication plan in conjunction with your colleagues in the product team
• Input to product documentation with your business analyst to assist successful roll out to help maximise utilization of new features
• Track success post implementation by measuring KPIs
• Support the business where necessary with subject matter expertise on the changes that have been implemented
• Work with your product colleagues to ensure changes are coherent and consistent with a broader value proposition and bring as much benefit to as much of our client base and target market as possible
  
  
  

Requirements

• 5+ years' experience managing complex partnerships from a product perspective
• Have very strong communication skills to deal with strategic external stakeholders
• Must be highly analytical, organized and structured
• Working understanding of Insurance claims payments and/or the Lloyd's of London market desirable
• Some understanding of Agile development practices beneficial
• Excellent communicator. You should be a people person with a proven track record of establishing, building and maintaining strong, high value relationships
• Passion for scale-ups with a mentality to get your hands dirty. You will be expected to provide live feedback on improvements to existing product features as you gain an understanding and also improve processes and ways of working
• A team player, with the ability to relate well with co-workers, customers and partners and other stakeholders
• Demonstrated ability to be proactive and self-driven
  
  
  

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years' service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals
  
  
  

We are Vitesse - the payment provider of choice for the insurance and treasury industry.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.

With over 175 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £10bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

Vitesse at our best - our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it's important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility

We don't do ego and we know that unless we all win, none of us win. We admit when we're wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.