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Operations Control Manager

Vitesse PSP

Vitesse PSP

Operations
England, UK
Posted on Thursday, May 23, 2024
The Operations Control Manager is responsible for management oversight of the day-today functioning and performance of Operations Control. The purpose of Operations Control is to define and maintain a framework for the Operations department which ensures that risks and control deficiencies are continuously identified, assessed, mitigated and remediated in a timely and transparent manner in line with the Vitesse's risk and control frameworks.

The role will include but not limited to:

  • Defining and implementing processes to identify and manage risks within the Operations including operational risks and conduct risks;
  • Implementing processes which successfully detect control failures within or relating to the Operations;
  • Performing and acting on root cause analysis;
  • Performing spot checks and reviews to ensure the Operations control framework is reliable and robust;
  • Lead a forward-looking and proactive quality assurance programme;
  • Providing meaningful risk and control reporting for the Chief Operating Officer, Senior Operations Leaders and Vitesse Risk and Regulatory control.


Key responsibilities include:

Function & stakeholder

  • Ensuring that Operations Control works collaboratively with other departments / teams across Vitesse, particularly contributing to company wide risk or control initiatives/projects
  • Contributing to the Operations input into Product change.
  • Ensuring the effective and efficient operation of processes across Operations.
  • Taking proactive steps to optimise processes within Operations on a continuous basis as a result of incident analysis.


Process & Procedures

  • Ensuring that control processes are accurately captured in written procedures and that these procedures and continuously updated.
  • Providing support and oversight of Operations teams to ensure that change is effectively embedded in the Operations department


Risk Management

  • Identifying and managing risks within Operations department including operational risks and conduct risks.
  • Undertaking regular reviews of controls within Operations to ensure that these are fit for purpose.
  • Working collaboratively with the Operations teams on risk management and control enhancements.
  • Escalating promptly new risks to the Senior Operations Leadership and Risk & Regulatory Control.
  • Proactively and promptly manage any risk incidents that relate to or impact Operations.
  • Performing and acting on robust root cause analysis of incidents.
  • Ensuring that Operations has adequate written policies and procedures/working instructions in place with appropriate governance over those documents


Reporting and MI

  • Providing meaningful risk and control reporting for Senior Operations Leadership and into the Risk Committee, including ad hoc Executive / Board reporting.
  • Reporting promptly any significant performance, service or risk incidents to Senior Operations Leadership or Executive Team.
  • Supporting the Risk and Regulatory Control team with the preparation of any risk and control MI that is required from Operations


Culture

  • Role modelling the Vitesse values and promoting those values within Operations.
  • Promoting transparency within Operations.
  • Lead a risk averse culture, ensuring secure and consistent service delivery to Vitesse's client base.


Requirements

  • Gained considerable risk and control experience with payment or banking operations within a regulated environment (6+ years operating in a control ownership / decision making position)
  • Knowledge gained from top tier financial organisations.
  • Experience with risk governance meetings / committees, and collating data and writing supporting commentary
  • Extensive knowledge of payment or banking operations, gained within fast-paced financial service environments
  • Experience with RCSAs, control testing, and issue and action management
  • Demonstrated skills to scale an operations function in a compliant and controlled way
  • Are resilient and comfortable working in a fast paced and ambiguous environment where processes can change quickly.
  • Comfortable challenging Senior colleagues to achieve the best outcomes for Vitesse's clients
  • Operates in a transparent manner, with a keen interest in impactful reporting.
  • A self-starter, and able to work independently and make prioritisation decisions
  • An eye of detail and the ability to prioritise and work to deadlines


Benefits

  • 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
  • Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday
  • Contributory pension scheme
  • Enhanced Parental leave
  • Cycle to Work Scheme
  • Private Medical Insurance with AXA
  • Unlimited access to therapy sessions through our partner, Oliva
  • Discounted Gym membership through Gympass
  • Financial Coaching with Octopus Wealth
  • 2 days of volunteering leave per year
  • Sabbatical after 5 years' service
  • Life Assurance - MetLife (UK employees only)
  • Ongoing Learning and Development to support you reach your career goals


We are Vitesse - the payment provider of choice for the insurance and treasury industry.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

Vitesse at our best - our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it's important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility

We don't do ego and we know that unless we all win, none of us win. We admit when we're wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.