Job opportunities in the Octopus Ventures portfolio

Octopus Ventures
Octopus Ventures

Application Support Engineer

Vitesse PSP

Vitesse PSP

This job is no longer accepting applications

See open jobs at Vitesse PSP.
Software Engineering, Customer Service
London, UK
Posted on Tuesday, December 5, 2023

As an Application Support Engineer, you will be instrumental in supporting and enhancing our software applications and systems. Your role involves ensuring reliable operation of applications and closely collaborating with users to improve their working environment. This position blends application support, end user support, and scripting, necessitating a mix of technical prowess and customer service orientation.

Key Responsibilities

  • Application Support and Troubleshooting: Offer hands-on support for .NET and C# based applications, addressing and resolving issues, bugs, and user queries efficiently.
  • Scripting and Automation: Utilize scripting languages to automate tasks and enhance system efficiency. Experience in scripting for automation and process improvements is crucial.
  • Monitoring and Observability: Implement and oversee monitoring tools to proactively detect and mitigate issues, ensuring high application and system availability.
  • End User Support: Provide 3rd line support to the End User Support team on software and related hardware issues when needed, promoting a seamless operational environment.
  • File Transfer Protocols: Manage and support file transfer operations, guaranteeing secure and efficient file transfers. Experience with SFTP as well as tools such as SnapLogic would be advantageous.
  • Cloud Services Management: Engage with Azure cloud services, managing and supporting diverse cloud-based applications and environments.
  • Active Directory and Intune Administration: Be capable of handling user accounts, permissions, and access controls via Active Directory and Intune where needed.
  • Customer Service and User Training: Deliver exceptional service to end-users, aiding them in optimizing application usage. Conduct training sessions as necessary.
  • Collaboration and Improvement: Collaborate closely with users to comprehend their needs and recommend technological improvements for their work environment. Work closely with the engineering teams to resolve issues and help drive continuous improvement.

Work Environment

This role demands the ability to thrive in a fast-paced setting, frequently multitasking across various support activities. Flexibility in working hours and readiness for on-call duties to address urgent support issues are expected. While this role is hybrid home/office the role profile requires at least three days per week in the office at 110 High Holborn in London, with flexibility around which days are worked in conjunction with other staff in the technical operations team.


  • Demonstrated experience in application support, scripting, and end user support.
  • Strong knowledge of .NET, C#, Azure, Active Directory, and Intune.
  • Familiarity with automation, monitoring, and observability tools.
  • Strong problem-solving abilities and meticulous attention to detail.
  • Excellent communication and customer service skills, capable of effectively engaging with non-technical users.

  • 25 days Holiday per year + Bank Holidays
  • Hybrid working arrangements.
  • Contributory pension scheme
  • Enhanced Parental leave.
  • Cycle to Work Scheme
  • Private Medical Insurance through Vitality
  • Access to Oliva our Mental Health Therapy partners
  • Discounted Gym membership
  • Financial Coaching with Octopus Wealth
  • 2 days of volunteering leave per year
  • Sabbatical after 5 years' service
  • Ongoing Learning and Development to support you reach your career goals.

We understand that everyone has their own work rhythm, and we believe in a flexible working schedule that supports a healthy work/life balance. We offer a hybrid work approach with 2/3 days in the office.

About us

We are Vitesse - the treasury & payment provider of choice for the insurance market.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.

With now over 150 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

Partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets, we take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey.

Are you ready?


We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an

unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.

This job is no longer accepting applications

See open jobs at Vitesse PSP.