Working in our Relationship Management team and reporting to our VP, Relationship Management - you will play a pivotal role in the heart of our business, leading a team focused on our TPA and Broker networks operating in the world's largest insurance markets.

You will provide effective coaching in a supportive environment. You will be responsible for managing and motivating team members on a daily basis. You will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

We are a fast growing team with big ambitions and in a small business there is plenty of opportunity to play an integral role in the growth of Vitesse, your colleagues and our customers.

RESPONSIBILITIES

· Lead a team of relationship managers, focused on our TPA & Broker networks within the insurance industry.

· Create an inspiring team environment with an open communication culture focused on delivering an exceptional experience to our clients.

· Support, mentor and coach the team, leveraging the Vitesse learning and development resources. Develop and empower the team in their account management potential.

· Enhance our existing ways of working in collaboration with your team, to ensure that we are best placed to achieve our strategic goals.

· Engage key and senior stakeholders internally and externally to ensure that customer feedback and deeper industry expertise informs our strategic roadmap.

· Work closely with Client Service, Operations and Product Teams to ensure seamless coordination and delivery of services to the portfolio. Act as a senior point of escalation.

· Work with our Business Development and broader Relationship Management teams to ensure that we are maximising our industry network to best effect.

Requirements

· A proven track record in Sales or Relationship Management with minimum of 3-5 years' experience as an RM (or equivalent).

· Leadership experience, directly or indirectly - motivating teams to work to common goals.

· Strategic mindset to adopt effective client strategies and account planning.

· Can understand complex requirements and business models and articulate solutions in a simple relatable format.

· Excellent interpersonal, verbal and written communication skills.

· Proven ability to manage and delegate multiple tasks, projects and deadlines simultaneously.

· Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management.

· Ideally with experience in the Insurance industry and/or global banking and payments infrastructures, but not essential.

· Passion for fintech/scale-ups with the mentality to get your hands dirty!

Benefits

We understand that everyone has their own work rhythm, and we believe in a flexible working schedule that supports a healthy work/life balance. We offer a hybrid work approach with 2 days in the office.

· 25 days Holiday per year + Bank Holidays

· Hybrid working arrangements

· Contributory pension scheme

· Enhanced Parental leave

· Cycle to Work Scheme

· Private Medical Insurance through Vitality

· Access to Oliva our Mental Health Therapy partners

· Discounted Gym membership

· Financial Coaching with Octopus Wealth

· 2 days of volunteering leave per year

· Sabbatical after 5 years' service

· Ongoing Learning and Development to support you reach your career goals

ABOUT US

We are Vitesse - the smart way to make global payments.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.