🌍 Uniplaces: Building a Trusted Global Brand for Students

At Uniplaces, we’re on a mission to empower student mobility by making it easier to find accommodation. Backed by top-tier investors like Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital, we’re solving real-life challenges to help students worldwide — faster and better.

We are an internationally-minded company with a talented team and global ambitions. Our decisions are driven by our core values - Passion, Impact, Trust, and Team Spirit - which we strive to create an environment where everyone feels accountable and empowered to achieve their full potential.

About the Operations Team

Every day, students from 175 nationalities book over 5000 nights across 33 cities on uniplaces.com.

Our diverse team, representing 14 nationalities and speaking 6 languages, is dedicated to improving the student and landlord experience. We aim to make finding a room as easy as booking a flight.

Join us as a Landlord Success Intern!

What You'll Do

• Manage and support a portfolio of landlords across key cities, building strong, long-term relationships and serving as their primary point of contact for operational and strategic questions.
• Conduct regular follow-up calls and business reviews to identify challenges, growth opportunities, and ways to improve listing performance and booking potential.
• Advise landlords on best practices related to listing quality, availability, pricing, and booking acceptance to maximize reservation opportunities.
• Communicate product updates, platform enhancements, and policy changes to landlords.
• Coordinate with internal teams to resolve escalated issues efficiently and ensure a positive landlord experience.
• Participate in projects and initiatives aimed to strengthening landlord engagement, satisfaction, and retention.

What makes the ideal candidate?

• Linguistic Skills: You’re fluent in both English and Spanish, with the ability to communicate clearly, professionally, and effectively with customers from diverse backgrounds.
• Customer & Relationship Focused: You have a customer-oriented mindset and excel at building and maintaining strong relationships, ensuring a positive experience for partners at every stage of their journey.
• Problem Solver: You approach challenges with a solutions-driven attitude, using strong problem-solving skills to resolve issues efficiently and effectively.
• Proactive: You take initiative, anticipate needs, and proactively identify opportunities to improve partner satisfaction and performance.
  
• Hospitality & Partnership Success Mindset: You have a genuine interest in account management, hospitality, tourism, or partner success, and enjoy helping partners achieve their goals.
• Relevant Experience: Previous experience in customer support, account management, sales, hospitality, tourism, or a related field is a plus.

Why you’ll love this job

• Learning Experience: Receive intensive training and valuable insights from senior team members to fuel your professional development.

• Global Impact: Interact with people from all over the world and help students navigate one of the most important steps in their lives.

• People-Driven Culture: We prioritise personal development, training, and helping you unlock your full potential.

• World-Class Team: Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models.

Important details

• This is a remote-based role.

• Internship contract with a duration of 6-months.

• Includes an internship grant + meal allowance + eligible for monthly bonus.

• Access to a co-working office in Lisbon, Monday to Friday.

• Requires availability of 40H per week.

If you're looking for a unique experience in a multicultural and international environment, with the opportunity to grow in your career and make a meaningful impact on the business, along with a supportive team that values your skills, then apply and become a Landlord Success Intern today!

📩 Ready to join us?