Customer Experience Intern - Spanish Speaker
Customer Service
Remote
🌍 Uniplaces: Building a Trusted Global Brand for Students
At Uniplaces, we’re on a mission to empower student mobility by making it easier to find accommodation. Backed by top-tier investors like Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital, we’re solving real-life challenges to help students worldwide — faster and better.
We are an internationally-minded company with a talented team and global ambitions. Our decisions are driven by our core values - Passion, Impact, Trust, and Team Spirit - which we strive to create an environment where everyone feels accountable and empowered to achieve their full potential.
About the Operations Team
Every day, students from 175 nationalities book over 5000 nights across 33 cities on uniplaces.com.
Our diverse team, representing 14 nationalities and speaking 6 languages, is dedicated to improving the student and landlord experience. We aim to make finding a room as easy as booking a flight.
Join us as a Customer Experience Intern!
What You'll Do
- Provide exceptional customer support to tenants and landlords through various communication channels, identifying issues and delivering timely solutions.
- Assist with booking modifications, cancellations, refunds, and discounts, while proactively managing landlord cancellations to enhance tenant experiences and protect company revenue.
- Mediate and resolve conflicts between customers professionally and empathetically.
- Create and update help tickets to accurately document customer interactions.
- Communicate proactively with customers to ensure accurate booking and listing information.
- Collaborate with different teams to improve internal processes and engage in customer-focused projects.
What makes the ideal candidate?
- Linguistic Skills: You’re fluent in both English and Spanish, with the ability to communicate clearly, professionally, and effectively with customers from diverse backgrounds.
- Customer-Focused Problem Solver: You genuinely enjoy helping people and have a talent for understanding customer needs, resolving issues efficiently, and delivering exceptional service experiences.
- Empathetic and Professional: You can confidently manage sensitive situations with patience, empathy, and professionalism, ensuring customers feel heard, valued, and supported.
- Organised and Detail-Oriented: You thrive in structured environments, pay close attention to detail, and can manage multiple tasks without compromising quality or accuracy.
- Startup Environment: Ability to multitask and work in a fast-paced environment;
- Service-Oriented Background: Previous experience in customer support, hospitality, tourism, or similar customer-facing roles is a plus, but what truly matters is your passion for delivering outstanding customer.
Why you’ll love this job
Learning Experience: Receive intensive training and valuable insights from senior team members to fuel your professional development.
Global Impact: Interact with people from all over the world and help students navigate one of the most important steps in their lives.
People-Driven Culture: We prioritise personal development, training, and helping you unlock your full potential.
World-Class Team: Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models.
Important details
This is a remote-based role.
Internship contract with a duration of 3-months (August, September and October).
Includes an internship grant + meal allowance + eligible for monthly bonus.
Access to a co-working office in Lisbon, Monday to Friday.
Requires availability of 40H per week.
If you're looking for a unique experience in a multicultural and international environment, with the opportunity to grow in your career and make a meaningful impact on the business, along with a supportive team that values your skills, then apply and become a Customer Experience Intern today!