Technical Account Manager (TAM)
Token
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See open jobs at Token.See open jobs similar to "Technical Account Manager (TAM)" Octopus Ventures.IT, Sales & Business Development
London, UK · Remote
Posted 6+ months ago
The Technical Account Manager (TAM) will be dedicated to a select pool of our existing largest global strategic partners. This is a new and exciting role, within the existing Customer Operations team.
This customer group contains some of the world's largest banks, acquirers, gateways and card schemes, making them key to the lifeblood of Token. The successful applicant will serve as a central technical resolution point for a selection of these customers, once they have completed their original technical implementation and are into a live production environment. This will be working across Tokens' market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe.
As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Tokens Open Banking products and services. This is ultimately visible through the increase in transactional volumes through their existing engagement, but also the expansion of new and additional services and extended capabilities.
The TAM will build and maintain positive relationships by engaging directly with their relevant technical counterparts, whilst ensuring they maintain excellent traceability of issues through existing support platforms.
It is essential for the success of this role within Token that any perceived technical challenges that may impact adoption and volume increase are clearly identified, communicated internally and mitigation plans are created.
What you'll do day2day
- Primary point of ownership for any technical / functional queries from specific customers, once they have completed their initial technical implementation
- Initially focusing on a relatively small group of our most strategic, large international customers
- Leading, driving and owning client-specific technical investigations
- Managing and driving to conclusion connection requests for new banks
- Oversight and management of new TPP (Third Party Provider) on-boarding requests
- Close interaction with the existing Level 1 customer support team (whose focus is on the remaining customer base)
- Drive to set an efficient framework for the success of this role and its expansion to work with other customers across the organisation.
What you need to be successful in this role
- 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, banking businesses or payments industry.
- Familiarity with, REST API, XML, HTML is a must
- Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus
- Familiarity with ISO20022 would be a plus
- Experience delivering and supporting mission-critical, high-availability systems and solutions experience supporting the implementation of payments applications or extensive knowledge of the payments marketplace is a major plus
- Prior knowledge or exposure to Open Banking ecosystem would be a plus
- Knowledge of banking security, authentication technologies and identity management solutions
- Excellent communication and presentation skills
- Truly passionate about customer delivery and support - with high levels of resilience
- Previous project management/account management experience with proven ability to prioritise and multitask in a dynamic, fast-paced environment is highly beneficial for this role
- Extraordinary organisational, communication (written and verbal) and interpersonal skills
- Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits
Open to all
Token has a culture of both business and people growth. A supportive team, flexible working environment, and unique development opportunities will equip you to do your best and most impactful work at Token.
Token is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.
This job is no longer accepting applications
See open jobs at Token.See open jobs similar to "Technical Account Manager (TAM)" Octopus Ventures.