The Company

Life is too short for average stays…

We are all on this earth for a short and precious time, which means every single holiday is really quite important. Plum Guide is on a mission to eradicate travel disappointment for the discerning traveller resulting in an exceptional experience every single time.

We promise:

• The Best Homes: We vet every home selecting only the best in each destination (across 3 categories)

• Total Transparency: We cut the crap, calling out home truths and taking a zero BS approach to comms - building trust and brand integrity

• Exceptional Service: Real humans, readily available, delivering unparalleled service. If things go wrong, we do all we can to rectify the situation.

Since launching in 2016 we have grown incredibly quickly expanding to hundreds of locations returning the highest NPS scores in the industry.

We are backed by some of the world’s top entrepreneurs and VCs. These include the founders and backers of TransferWise, Citymapper, Zoopla, Secret Escapes, BuzzFeed, Appear Here, Graze, LoveFilm, and many more.

The Role

We’re looking for a Lead for our Matchmaking team - the outbound sales team who help guests and travel agents find and book the perfect Plum home for their trip.

This team is Plum’s front line, delivering the unique booking service that sets us apart from other platforms. Their focus is the three S’s - Speed, Service, and Solutions. They interact directly with guests and travel agents to qualify their needs and find the perfect solution for their trip. They also work closely with our community of hosts to present suitable options to guests.

This person will lead our team of 9 and be an individual contributor (for now), with the opportunity to progress into full time management as the team grows. They’ll own the relationship with our top travel agent partners and be responsible for growing that book of business.

Responsibilities:

• Ensure the team are hitting their targets while delivering an exceptional level of customer experience

• Own the monthly team sales, revenue and conversion targets

• Hire and train team members in high quality sales skills - from the fundamentals to the more advanced skills

• Manage the sales pipeline on a daily basis, which includes:

  Assigning leads to team members

  Monitoring lead levels and taking action to drive more leads if required

  Deal reviews and daily feedback to team members on their open deals

  Assisting in getting live deals across the line

• Manage the day-to-day operations of the team

  Run daily team standups

  Create the schedule / rota and shift timings

  Run individual 121s each week or fortnightly

  Set the commission structure

  Run performance reviews

• Grow our business with the top 5 travel agent partner accounts 2-3X

• Get stuck in the pipeline and own deals and a sales target yourself

• Attend cross-functional company meetings representing the team and contribute to setting the company goals and strategy

• Work with the Supply and Marketing teams to get more inventory in the places guests inquire about the most

Qualifications & experience:

• 5+ years of direct sales experience

• Some experience managing a small team

• A bonus if you have 2+ years experience in luxury travel sales or the entertainment industry with existing relationships in these spaces

• Ambitious and high-achieving, with a proven track record of hitting monthly and quarterly KPIs

• Targets-driven and solutions-oriented - always looking to improve and solve problems to achieve company goals

• Comfortable with and enjoys getting stuck in at the ground level

• Exceptionally high attention to detail and highly organised, able to coach others to be the same

• Relentless focus on customer satisfaction and delivering a superior experience

• High energy and leads by example, comfortable being on the phone, running team standups and being the face of the team within the business

• A great coach - motivating, a clear communicator, and adept at giving constructive feedback

• Comfortable in a fast-paced, high-volume sales environment

Key Benefits

• Competitive salary and (EMI) stock options

• Pension scheme

• 25 days paid holiday + bank holidays

• Birthday off (because who wants to work their birthdays!?)

• Ability to buy and sell up to 5 days holiday

• Hybrid remote working (Work from home 3 days a week)

• Provided with the latest Tech (Macbook Pro)

• Dog friendly offices

• Work from anywhere in the world for 4 weeks of the year

• Discount on Plum stays for Family and Friends

• BUPA Health plan

• Breakfast & snacks provided + drinks on a Friday!

• Team lunches & get-togethers!

To apply: please email a copy of your CV, cover letter and salary expectations to Laura.cooper@plumguide.com

Plum Guide is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.