📍 Location: Aldgate East, London, United Kingdom | 💼 Full-time

Every year, more than 12 million people in the UK struggle through tax preparation. HMRC complicates even the simplest tasks. Good traditional accounting practices are time-consuming to find and often opaquely-costed.

TaxScouts exists to fix this.

Founded by early employees of Europe’s leading startups (TransferWise, Skype, MarketInvoice), TaxScouts makes tax preparation effortless. We’re now part of European tax giant, Taxfix - and we’re on the hunt for like-minded people to join us.

Who We’re Looking For

Are you a seasoned customer support professional who thrives in a fast-paced startup environment? Do you excel at mentoring teams, streamlining clunky processes, and making complex topics easy for customers to navigate? If so, we’d love to hear from you.

We’re looking for a Customer Support Supervisor to help our team operate efficiently, provide excellent service, and improve performance. You’ll track KPIs, give feedback that actually makes a difference, and act as a point of contact for customer support agents.

What You’ll Bring

• Previous experience in customer service, with at least 3 years supervising or managing a customer service team.

• A track record of rolling out customer service initiatives that drive real results.

• Strong analytical skills to track and improve key customer service metrics.

• A proactive, problem-solving mindset with a passion for delivering great customer experiences.

• Excellent communication skills and experience training team members.

• Experience working in a startup environment is a plus!

Not sure if you check every box? That’s okay! We know great talent comes in many forms, and we’d love to hear from you. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply!