Streetbees is building the world’s first marketplace for business intelligence, connecting brands and agencies with real people on the ground via our innovative and chat-style app to gather real-time and in-the-moment insights from 4.5 million users worldwide.

We are looking for an IT Support Analyst to join our team to help support us in our day to day activities and IT projects. We are looking for someone excited to take a key role in supporting and enabling the fast growth of the business and their colleagues with reliable and secure distributed IT systems and infrastructure. They’ll help implement the controls and management tooling for our IT infrastructure and ensure our compliance with InfoSec policies that secure our employee and customer data and help us maintain our ISO 27001 certification.

The IT Support Analyst will be a great communicator and have a customer service focussed approach to IT support. Successful candidates will probably have experience in Google Workspaces administration, Windows and MacOS.

This is a fully hands on position with the opportunity to develop and take ownership of the IT systems in a fast moving environment. We have a mixed device landscape of Mac and Windows laptops and are entirely SAAS based for our core business applications with Google Workspaces, Slack, Atlassian Cloud, Github, Salesforce and more.

This is a role for someone who wants to be involved in creating and implementing a great user experience within the boundaries of information security best practices with the support of our Compliance Lead and in close collaboration with the HR team. Applicants who are self-motivated,interested in developing IT best practices and want to support the internal community at Streetbees will find a collaborative environment and a supportive blame-free culture.

Role Responsibilities

• Investigating and providing support for IT issues to colleagues in person in the London office and to remote staff around the world
• Working closely with business stakeholders and the Head of Engineering to ensure that IT systems and infrastructure requirements are implemented correctly and efficiently
• Implementing information security policies and controls in line with ISO 27001 programme, and ensuring that SaaS platforms are compliant with internal security policies
• Working with the Compliance team to ensure GDPR and data protection requirements and best practices
• Providing orientation and guidance to users on how to operate new software and equipment
• Working with the HR team to provide effective onboarding and offboarding processes in accordance with ISO 27001 standards
• Managing office infrastructure installation and support for meeting room displays, conference rooms etc
• Improving and extending our IT fleet management platform (MDM)
• Maintaining the asset and access control registers
• Auditing software license usage across the organization
• Managing procurement and provisioning of hardware and software licenses for a predominantly remote workforce worldwide with tailored requirements for each team

Requirements

• An understanding and customer service-oriented approach
• A desire to advance Streetbees IT infrastructure and provide a great experience for all your colleagues
• Enjoys collaborating and communicating with both technical and less-technical colleagues
• Experience managing Google Workspaces
• Experience with some form of MDM software (Apple Business Manager a bonus)
• Experience with account management, SSO and MFA
• Great diagnostic and problem-solving skills on both Mac and Windows
• A strong interest in technology, and active following of developments in the technology industry
• Familiarity with ISO 27001 and GDPR best practices
• A responsible and cost-sensitive approach to asset procurement and management

Benefits

• A 24-day paid holiday allowance with the option to carry over unused days to the following year
• Flexible working hours - we trust people to manage their time and to focus on wider results; ensure your manager knows in advance, but feel free to take it.
• Matched Pension Scheme
• Weekly office snacks
• Quarterly after work Town Hall Socials
• Summer Friday's - Early 3pm finish on Friday's for months June, July, August
• Enhanced maternity and paternity package
• Paid volunteering days - one day per quarter with a registered charity of your choice.
• Audible subscriptions - the company is more than happy to pay for audio-books subscriptions of your choice on Amazon as we encourage wider and continued learning among our team
• Calm subscription
• £500 or equivalent annual training budget
• Free internal gym in London office

Department

IT Support

Locations

London

Remote status

Hybrid Remote

Already working at Streetbees?

Let’s recruit together and find your next colleague.