Location: London

Working Pattern: Hybrid - 2 days per week in office

Salary: up to £30,000 per annum + bonus + equity

Report to: Head of People

Role Summary

We are an AI-first startup, headquartered in London, but with customers and employees across four continents. We’re looking for someone who wants to help us build for the future - an ambitious, hyper-organised, and emotionally intelligent generalist to own the "human" and "operational" infrastructure of our company.

This is a hybrid role by design. You will split your time between finding the best talent in the world (People) and ensuring our company runs like a machine (Operations). Consider this a crash-course in running a startup, an opportunity to learn and shape the operating system of a growing business from the inside.

What You Will Do

The People Pillar

• Talent Scouting: You are the first line of offense in our hiring. You will source candidates for a diverse range of roles, from Engineering and Data Science to Product and Sales, managing the top-of-funnel pipeline and ensuring every candidate leaves the process with an exceptional experience.

• Onboarding Architect: You will own the "Day 1 to Day 30" experience for future hires. This includes logistics (laptops, access), background checks, and the cultural integration of new hires.

• Employer Brand: You will manage our external presence (LinkedIn, Company Website) to showcase our culture and value proposition.

• Culture & Team Socials: You own the vibe - booking venues, organizing team offsites, and managing travel logistics.

The Operations Pillar

• Curate our Tech Stack: You will manage our SaaS ecosystem (Slack, Jira, Notion, HRIS), managing seats, permissions, and ensuring we aren't overspending on unused licenses.

• Workspace Management: Whether remote or in our WeWork, you ensure the environment is conducive to productive work.

• General Operations: As a fast moving business there are always new challenges for us to solve, you will work with the Chief of Staff to resolve these - these areas might include risk and compliance, device management and governance.

What We’re Looking For

The Must-Haves

• Experience: 1-2 years of experience in a fast-paced environment. This could be a previous startup, a high-intensity customer-facing role (like hospitality or premium retail), or a rigorous administrative position.

• Outstanding Written Communication: You will be writing headhunting emails to senior engineers and drafting posts for our company LinkedIn. Your writing must be engaging, punchy, and grammatically perfect.

• Tech Savvy & AI Curious: You are comfortable picking up new software instantly. You have likely already used tools like ChatGPT, Claude, or Perplexity to speed up your own life and work.

• Organisational Mastery: You naturally categorise things. You rarely miss a deadline. You are the friend who makes the group holiday happen.

• High Agency: You don't wait to be told what to do. If you see a problem (e.g., the internet is slow, the snacks are low, a candidate hasn't been replied to), you fix it without being asked.

• Start-up DNA: You understand that "that’s not my job" is a phrase that doesn't exist here.

The Nice-to-Haves (Bonus Points)

• Sourcing Exposure: You have previously used LinkedIn Recruiter or similar tools to find people.

• Content Creation: You have managed a social media account for a brand, university society, or community group.

• Tool Familiarity: Experience with modern startup tools like Notion, Slack, Linear/Jira, or Ashby/Greenhouse (ATS) is a massive plus.

Sprout.ai Values

🌱 Hungry for Growth - Unleash your inner Sprout: Sprouts embrace growth, forget comfort zones, and help Sprout.ai thrive.

🚚 Own It, Deliver It - We commit, we deliver, and we exceed expectations - it's how we achieve outstanding outcomes for our customers.

🌳 Seed Innovation - The future is shaped by those who dare to innovate. We embrace this mindset, planting the seeds for future growth, experimenting fearlessly and taking bold actions that unleash our ability to scale.
🤝 Collaborate to Blossom - We cultivate collaboration, working together to create a vibrant and diverse ecosystem where every Sprout can thrive. It drives better results, and creates a better environment for us all.

Compensation, benefits and perks

• Salary banding: up to £30,000 dependent on experience. Annual pay reviews.

• Company bonus scheme - bonuses paid out based on company performance

• Sprout.ai Share Options

• 28 days’ annual leave (plus bank holidays)

• Hybrid working with 3 days per week working from home

• Private Health Insurance + Dental Insurance

• Learning and Development budget

• Monthly socials, both in London and Virtual

• WeWork perks - barista, social events, snacks etc.

• Macbook Pro + home working setup

About Sprout.ai

Founded in London in 2018, Sprout.ai was born from a simple belief: insurers should be there for policyholders in their time of need. Long delays, manual processes and outdated systems meant customers were often left waiting weeks for outcomes at their most vulnerable moments. We set out to change that.

Today, Sprout.ai is redefining insurance automation for insurers. Acting as the intelligence layer at the heart of operations, we bring advanced AI, digitisation, and data-driven processes to transform how claims and underwriting decisions are made.

Our mission is to make every interaction between insurers and policyholders accurate, fast, and fair, and our vision is to become the world’s most trusted insurance intelligence partner, powering billions of safe, explainable decisions for global insurers.

Sprout.ai integrates seamlessly into existing systems to deliver real-time claims automation and actionable insights, enabling expert teams to focus on complex cases with speed and empathy. Insurers use our platform to overcome legacy challenges, cost pressures, fraud risk, and regulatory demands, achieving tangible results including:

• Up to two-thirds of claims processed automatically

• 99% accuracy

• Significant gains in customer satisfaction and operational efficiency

Backed by leading insurers and recognised with industry awards and ISO 27001 certification, Sprout,ai is the insurance intelligence automation platform injecting insights into claims and underwriting — changing insurance, for good.