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Head of Commercial Retail

Skin + Me

Skin + Me

London, UK
Posted on Monday, June 3, 2024

Skin + Me is a mission driven start-up with seriously big skin goals.

We’re looking for an experienced Senior National Account Manager (NAM) to join the team at Skin + Me. This is a hybrid working role with three days a week in our Paddington HQ (Mon, Tue, Fri) and two days remote. You will also get to make ad hoc site visits to our retailer partners.

As the Senior National Account Manager at Skin + Me you will lead the commercial sales growth within our trading retail accounts.You’ll report directly into the Commercial Retail Director and your responsibilities will include:

Ownership of day-to-day retailer relationships

  • Establish and maintain amazing relationships at all levels within the Retailer + Department Store teams, including Buying/Trading, Merchandising, and Marketing, to ensure that Skin + Me is perfectly positioned to deliver high levels of commercial success, brand visibility, and product exposure
  • Manage commercial negotiations on space and location, in-store visibility, and digital support with retailer Buying and Merchandising teams

Delivering our strategic planning and forecasting

  • Build all net sales forecasts, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner to the Commercial Retail Director
  • Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, in close collaboration with your Trade Marketing planning counterpart, Demand Planning and Supply Chain
  • Work closely with Marketing, Visual Merchandising, PR to create and deliver an annual plan for each retailer covering: activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention
  • Retain agility to react to retail trends and maximise opportunities across channels to ensure we succeed in our mission to deliver a #1 ranking skincare brand across the estate

Management of the retail P&L, internal reporting and cross functional delivery

  • Manage each account P&L, balancing investment with top-line opportunity. Monitor retailer profit contribution to achieve agreed profit margins
  • Responsibility for reviewing product assortment and sales to maximise counter productivity in partnership with trade marketing
  • Align trading plans with local teams to ensure a consistent and phased plan across all retailers within each region, avoiding unnecessary conflicts of activity
  • Provide weekly by account business recaps and monthly reports that detail sell-thru by SKU, rankings, productivity, stock & sales and competitive analysis. You will participate in weekly retail planning team meetings to drive wholesale business and align on our forecasts
  • Lead weekly S.I.S.O calls with teams and monthly meetings to review all business opportunities and make operational adjustments to deliver against your commercial plan
  • Work with Visual Merchandising to ensure all updates are executed in a timely manner and communicated to buying teams for retailer approval

Who you are:

  • Around 5 -7 years of experience in a similar role
  • Strong experience working with major UK beauty and skincare retailers
  • A passion for skincare and beauty with a deep understanding of the UK skincare market and trade marketing tactics
  • Commercially-minded and driven by hitting targets
  • Highly organised and able to effortlessly manage multiple work streams at the same time
  • Confident communicator with strong negotiation and relationship management skills
  • A strong analytical understanding of how to interpret data to measure success
  • You have an entrepreneurial mindset and you’re a self-starter who thrives in an environment that strongly values individuals with a bias-for-action and execution

Benefits:

  • 25 Days Holiday (+ all the usual Bank Holidays) – It's important to take a break and recharge, that's why we offer a generous holiday allowance
  • Free Breakfast & Lunch – It’s important you are well fueled for the day so we've got your breakfast and lunch covered. Plus drinks and snacks are available too!
  • Hybrid working to give you flexibility – We are all remote on Wednesday and Thursday. When we are in the office on Monday, Tuesday and Friday our core hours are 10-4. If you're an early bird you can do 7-4, and if you're a night owl 10-7 is fine too.
  • Equity – We offer a competitive salary and a generous share award package that means every employee has a stake in the business. We really are all in this together
  • Health and wellbeing focus – We offer a healthcare cash plan, cycle to work schemes plus free healthy breakfast and lunch in the office. We'll be sure to always prioritise your physical and mental health.
  • £500 annual development budget for any learning, training and development opportunities. Courses, books, software – if it helps you in your role, we’ll help you get it.
  • For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month.
  • Culture club – Our culture club team meets every week to make sure we celebrate our big wins and milestones too, with parties, surprises and more.
  • You’ll get highly discounted Skin + Me products for you, and 10 friends + family too.
  • Generous employee referral scheme, if you know more fabulous people refer them to work with us too and you’ll get a bonus when they pass probation.
  • Dog-friendly office with two very cute resident dogs!

More about Skin + Me:

There’s a huge problem in the world of skincare: people struggle with more than just how their skin looks. They also worry about how it makes them feel and how to manage it long-term. We’re on a mission to change that.

The truth is that achieving your best skin isn’t complicated. The secret? Using a stripped back routine with the best combination of active ingredients for your skin goals. The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea and pigmentation. We’re united in the belief that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist.

Skin + Me is a mission-driven start-up, building a pioneering online dermatology service powered by experts. We take customers through a simple online medical consultation and our prescribers formulate custom treatments that can’t be bought on the high street. Each one is personalised to the individual’s skin goals. It arrives in their letterbox each month and evolves alongside their skin – because everyone’s skin is different and no two journeys are the same.

Skin + Me recently secured £10 million in a series B funding round, reflecting the growing interest in expert-approved skincare. We’ve raised funding from some of the best-known direct-to-consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.com and Graze.com.

Our journey has just begun and we’d love for you to join us as we change the face of skincare! Think you’re up for the challenge?