Delivery Manager

Are you looking to impact and be part of something special, such as shaping the future of healthcare?

At Semble, we are on a mission to enable health professionals to amplify their impact. We improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software. Our cloud-based clinical system is already used by thousands of clinicians, making their lives easier and saving them money, while structuring their health data to help research.

We are a passionate and driven team, lucky to unite under strong cultural drivers:

• Impact - We do work that matters.

• Collaboration – We are in it together.

• Human touch – We care deeply.

This role can be fully remote in the UK and EU (with occasional travel to our London office) within +/- 2 hours of the GMT time zone. We are unfortunately not able to consider candidates located outside these locations and time zones at this stage.

About you

The Delivery Manager works closely with one or more Product Delivery teams to embed and enhance good working practices with a focus on delivery. Our ideal candidate will have experience of coaching and facilitating a continuous improvement process resulting in a better overall delivery of value to clients. You will be working closely with both the Product and Tech teams, utilising an Agile methodology.

Being successful in this role means:

• Helping shape the operational delivery of work; ensuring that the right processes are in place to support delivery

• Coaching teams to be the best they can be

• Thinking outside of the box

• Being flexible and adaptable and able to adjust quickly to changing priorities

• Having a can-do attitude even under pressure

What you will be doing

• Challenging and improving organisational processes

• Defining processes and procedures

• Encouraging and facilitating a continuous improvement process, mindset and environment and be a driver in positive change to the organisation

• Acting as an enabler to the delivery process and ensuring that exceptional value is provided to our clients through software that is delivered on time, is efficient and finished to a high quality standard

• Tracking the progress of projects and working with Product Managers to make adjustments as needed to keep the delivery on track

• Providing consistent reporting on project progress

• Collating and tracking metrics to help with effective forecasting so that delivery estimations are as accurate as possible

• Highlighting areas of inefficiencies; and investigating end to end cycle time improvements

• Facilitating ceremonies, workshops and discussions; mentoring and encouraging teams and individuals in self-organisation, cross-functionality and collaboration to solve problems and drive higher productivity

• Helping to both highlight and proactively manage cross-team dependencies

• Promoting and embedding Agile principles and delivery techniques

• Supporting teams in identifying and managing risks or blockers to delivery

• Protecting the teams and making sure they collaborate, communicate and focus on what is most important

Required skills

• 1-3 years’ experience in a Delivery Manager role

• Ability to perform Delivery Manager responsibilities across more than one team

• Solid understanding and experience in embedding Agile methods and frameworks such as Scrum, Kanban, Lean

• Strong interpersonal skills including facilitation and the ability to be able to lead and influence others

• Ability to get the most out of the teams and know how to motivate on an individual level

• Good communication skills and experience liaising with all levels of Stakeholders

• Able to solve problems and issues as they occur in a calm, methodical manner

• Ability to challenge where appropriate

• Enthusiastic, driven, self-motivated with a focus on quality and client value

• Able to work independently, excellent personal organisation and can demonstrate consistently balanced good judgement and logical thought prioritisation
• Collating and tracking metrics to help with effective forecasting so that delivery estimations are as accurate as possible
• Promoting and embedding Agile principles and delivery techniques
• Facilitating Agile ceremonies
• Experience of setting up new teams

Desirable skills

• Experience using: Jira, Miro
• Experience introducing Agile to non-software development teams
• Start up or scale up experience for a technology product company
• Experience of managing Waterfall projects
• Experience of Internationalisation

What you’ll get in return

• The great feeling coming with knowing you do something that matters: shaping the future of healthcare!
• Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
• 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to actually take so you can recharge and rest.
• Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
• Private Health Insurance – covering physical and mental health, as well as dental and optical!
• Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
• Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
• Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
• Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
• The usual free bits coming with nice offices (barista coffee, tea, fruit, happy hours and activities...).

We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.