Pre-Sales Engineer
Semafone
Software Engineering, Sales & Business Development
Guildford, UK
Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.
Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.
The Pre-Sales Engineer is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.
This role is critical to:
- Driving high-quality pipeline progression
- Ensuring accurate, scalable, and standardized solution design
- Supporting a solution- and value-led sales motion
Key Responsibilities:
- Sales Execution & Deal Progression
- Own the technical qualification and solution design for assigned opportunities
- Lead High-Level Design creation and ensure completion within defined timelines
- Identify and resolve technical blockers early to maintain deal velocity
- Customer Engagement
- Act as the primary technical advisor to enterprise customers and partners
- Deliver executive-level presentations and product demonstrations
- Translate complex technical capabilities into business value and outcomes
- Build credibility across technical, operational, and executive stakeholders
- Solution Design & Documentation
- Design scalable solutions leveraging template-based architectures
- Capture and document customer requirements and use cases
- Support proposal development with clear, commercially viable designs
- Sales & Partner Enablement
- Support AEs in customer meetings, workshops, and deal strategy
- Respond to RFIs/RFPs with structured, high-quality technical input
- Train and enable channel partner Sales Engineers Contribute to continuous improvement of demo environments and assets
Key qualifications, skills, experience:
- Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
- Strong expertise in either:
- Contact Centre (CCaaS, telephony, IVR, CRM integrations)
- Payments / PCI-compliant systems
- Executive-level presentations and demos
- RFx responses and tender processes
- Experience designing scalable, standardized solutions
- Excellent communication skills (written and verbal)
- API-based architectures
- Cloud environments (AWS preferred)
- System integrations across CCaaS, CRM, and payment ecosystems
- Ability to translate technical requirements into commercially viable solutions
- Structured, disciplined approach to pipeline progression
- High ownership and accountability in deal execution
- Ability to operate under pressure with multiple concurrent deals
- Collaborative mindset across Sales, Product, and Delivery teams
- Experience with PCI DSS compliance frameworks
- Exposure to omnichannel payment solutions (voice, IVR, digital, chat)
- Experience working with channel partners and OEM models
Technical & Domain Strength
Behavioral
Desirable
Mandatory