Purpose of the role

The Deployment Engineer will work with Project Managers and Technical Architects to deploy and test Sycurio solutions for our customers. In addition, they will also act as 3rd line support of existing customers.

Key responsibilities

Build, test and deploy standard customer solutions as defined in low level design and test documentation. This includes bespoke deployments.

Update and maintain low level design documentation throughout the delivery process as and when required to ensure “as built” documentation is provided to the support team when required.

Troubleshoot and resolve technical faults/issues with the integrations during the deployments, escalating to senior team mebers as necessary.

Be actively involved in the product research and development, prototyping, and documenting new functionality, technical solutions and testing strategies.

Become a Sycurio product subject matter expert (SME) - fully experienced in deployment of all Sycurio products/components - carry out installation/deployment coaching and training to 1st/2nd level product support engineers and customer engineers where relevant

Key Qualifications, Skills, experience

Attention to detail and the ability to work under pressure

Team player – willing to work flexible hours

Strong written and spoken English language skills Knowledge and skills

Telephony SIP & TDM configuration & troubleshooting

Installing, configuring, and troubleshooting Linux OS based environments

Ability to create and maintain Ms in a VMware ESXi environment

Working knowledge of TCP/IP networking – firewalls and routers

Excellent problem-solving and trouble shooting skills.

Ability to produce high quality documentation

Network infrastructure – Switches, Routers, Firewalls, Load Balancers

Network protocols and applications – VLANs, IP, TCP, UDP, DNS, NTP, HTTP, HTTPS, IPsec, LDAP, SSH.

Nagios/SNMP/OSSEC/Splunk/Syslog monitoring tools.

Considerable experience of 3rd-line support services in a software / telecommunications environment.

Fundamental knowledge of AWS EC2 and VPCs

Navigating AWS Management

Desirable Skills & Experience

CRM integration – CTI popup, frontend & backend integration, iFrame embedding.

Delivering Payment Service Provider integrations

Delivering PA DSS & PCI DSS solutions Exposure to Java or .NET programming.

IT-based degree level qualification or equivalent

IT knowledge to the required level

Benefits and Culture

We offer a competitive salary and bonus plan, healthcare and dental, 401k, a discount platform and an excellent PTO offering.

Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.

An Equal Opportunity Employer: Sycurio believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.

Departments.

Professional Services

Locations

US - Fully Remote Working

Remote status

Fully Remote

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