Job opportunities in the Octopus Ventures portfolio

Octopus Ventures
Octopus Ventures

CRM Executive



Data Science
Remote · United Kingdom
Posted on Thursday, February 8, 2024
Marketing · London · Hybrid Remote

CRM Executive

As CRM Executive at Seatfrog you’ll leverage curiosity, creativity, and analytics to nurture Seatfrog users and drive revenue.

Salary: £28-32k

Remote First - 1 Day a month in London

At Seatfrog, we're shaking up the rail industry with our innovative platform, changing the game for rail operators and passengers alike. We were the first to market with our solution which enables rail operators to sell unsold first-class seat; generating ancillary revenue and providing passengers with incredible upgrade deals.

We've come a long way since then. We’ve revolutionised the way people can travel by rail; expanded our platform allowing passengers to buy train tickets, and swap their trains at the last minute all at the click of a few buttons. But we're not done yet - we have more exciting products on the way that will transform the way people experience rail travel.

Looking for the next stop on your career journey? We’re looking for a CRM Executive to join the Marketing Team. Ideally you’ll have about 2 years of experience in CRM and will have a solid understanding of email, push notifications and in-app messaging. At Seatfrog, we’re empowered to get s*!@ done, push boundaries and test new concepts, so we’re looking for someone who creatively combines data and best practice to deliver first class comms. Are you excited to do things a bit differently? You’ll connect with Seatfrog passengers, showing them ways to unlock and experience rail travel in a way that no other platform offers in the UK. Day-to-day your main focus will be on the briefing and building of our BAU email and pushes, and you’ll partner with the brilliant design team to bring your visions to life, delivering sweet deals and updates in a way that holds true to the Seatfrog Tone of Voice. Join Seatfrog and you’ll be surrounded by people who are just as brilliant as you.


  • Brief and build BAU emails, modelling best practice
  • Contribute to CRM plans,ideating how to enhance retention, satisfaction, and lifetime value via email, push notifications and in-app messages
  • Manage reporting & analysis on CRM campaigns and propose ways to drive revenue and engagement
  • Manage cross-channel CRM calendar
  • Generate ideas on how to optimise CRM channels
  • Write engaging copy and partner with our in-house design team to deliver elite emails and execute a seamless briefing process
  • Have a high attention to detail in all work
  • Take a keen interest in our products and the data insights behind them

We’re looking for experience with:

  • CRM Campaigns
  • Fast paced environments
  • Email, push notifications and in-app messages
  • B2C

The tech stack (but you don't need experience with these):

  • Braze
  • Google Suite
  • Linear

Piqued your interest?

It gets better - at Seatfrog, we believe in flexible working and ensuring the perfect work/life blend. That's why we offer a range of benefits that help our employees balance their personal and professional lives, including:

  • 4-day work week, so you can enjoy more time for the things that matter most to you
    • Enhanced parental leave, because we know family comes first
    • Health insurance, to help you stay healthy and happyWorkplace nursery scheme, to ease the burden of childcare costs
    • EV Leasing, and Cycle 2 Work scheme, to make it easier for you to get to get around while still reducing your carbon footprint
    • True remote-first environment - we have a great office near Liverpool Street should you wish to use it, or we're happy for people to be fully remote (or a bit of both!) We just ask that you join the monthly team meet ups around the UK to ensure we connect and collaborate as a wider team.

      Join us at Seatfrog, and be a part of the team that's disrupting an industry, transforming the way people experience rail travel, and creating a better future for all. We offer a flexible and supportive work environment, great benefits, and the chance to work on cutting-edge projects with a team of talented and passionate individuals. Let's revolutionise the rail industry together!

      At Seatfrog, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application - we want your recruitment experience to be first class.

      Remote status
      Hybrid Remote
      Contact Lucy Byrne People + Talent Partner – People


      Amazing companies start with amazing people

      We’re creating a diverse team of smart, passionate people who feel comfortable being themselves, and are motivated by our shared goal — taking every journey beyond the ordinary.

      We strive to create an environment where you can do your best work. Join us, and you’ll be challenged and supported in equal measure. Ours is a culture with spirit and substance.

      About Seatfrog

      Founded in 2015
      Co-workers 25
      Marketing · London · Hybrid Remote

      CRM Executive

      As CRM Executive at Seatfrog you’ll leverage curiosity, creativity, and analytics to nurture Seatfrog users and drive revenue.

      Already working at Seatfrog?

      Let’s recruit together and find your next colleague.