Customer Growth Lead

About Pivotal:

Pivotal is a nature-tech startup revolutionising the way businesses interact with biodiversity. By combining cutting-edge AI and advanced ecosystem analytics, we empower organisations to regenerate biodiversity at scale and drive measurable impact. Our mission is to give businesses and markets the data they need to create positive outcomes for nature. If you're passionate about the intersection of technology, nature, and innovation—and want to play a key role in building a new market—then Pivotal is the place for you.

Following our €5.6m seed round investment from some of Europe’s leading VCs and advocates for a better planet, we are growing our team to support our next stage of growth. We are here to build an institution that changes the way the world collaboratively works on one of the largest problems our planet is facing, and the only way we can do that is by bringing together a team who is passionate about restoring nature in new and exciting ways.

About the role:

We’re looking for a Customer Growth Lead to join our dynamic team and be instrumental in shaping the future of our customer relationships. This role is ideal for someone who thrives in a startup environment and is experienced in taking ownership of building and nurturing relationships with our high-profile B2B clients. As a key member of the Commercial team, you will work closely with the leadership team to nurture relationships with potential customers, secure new business, and manage customer accounts to ensure they derive value from our solutions. You’ll be responsible for managing the entire customer lifecycle—from onboarding to retention—while driving growth through consultative, high-tech sales in a cutting-edge and emerging market. This is a highly visible role at the heart of the company, working closely with leadership and all cross-functional teams.

Role responsibilities:

• Build and maintain strong, long-term relationships with our customers, acting as a trusted advisor to ensure seamless adoption of our solutions.
• Develop proposals, presentations, and tailored solutions for B2B clients in a consultative manner. Includes creation of client stories and case studies to show impact and results.
• Manage customer accounts as the primary point of contact from early inbound calls through to contracting, invoicing, senior stakeholder management, and escalations. Anticipate and resolve any customer challenges proactively, driving satisfaction and loyalty.
  
• Drive operational excellence in commercial efforts, including maintaining detailed records of customer interactions and pipeline progress using CRM tools, and taking ownership of the onboarding process from discovery calls through to product delivery. Collaborate closely with our Product & Operations teams to ensure smooth end-to-end delivery.
• Proactively organise, track, and report on the sales pipeline, including revenue projections and a set of key commercial KPIs.
  
• Collaborate with Leadership and Product teams to refine our go-to-market strategy based on customer feedback and market insights.
  

What we're looking for:

• 5+ years of experience in Consultancy, B2B business development, Customer Success, or a similar role. Experience in the corporate sustainability field and financial analysis is a plus.
  
• Proven ability to manage complex, consultative sales processes with large enterprises or high-stakes clients. Includes ability to create and manage commercial proposals, model financial scenarios, lead contract negotiations, and initiate customer onboarding at pace.
• A self-starter who takes initiative and thrives in fast-paced, ambiguous environments. Highly capable in proactively organising, tracking, and reporting on the sales pipeline, including revenue projections and a set of key commercial KPIs.
• Excellent interpersonal and written & verbal communication skills, with a talent for building trust and rapport with diverse stakeholders, and ability to build credibility with both technically and non-technically minded parties.
  
• Strong organisational skills and attention to detail, ensuring nothing slips through the cracks.
• Experience with CRM tools (e.g., Monday), Martech tools (Mailchimp, Canva), support tooling (e.g., Docsend, Wistia, Zapier) and proficiency analytical and quantitative skills for commercial and financial management.
• Passion for sustainability and/or nature-positive initiatives.
  
• A UK or European base is highly preferred.

What we offer you:

• Impact; you will be joining us in the early days of the business giving you plenty of opportunities to contribute to developing an entirely new discipline that will change how value is unlocked from nature.
• Autonomy; we want to build a culture of trust and give you the space to do your best work.
• Remote-first, fast-paced start-up environment.
• A fun and diverse team of smart and very driven people

We are a remote first diverse team from a broad range of backgrounds. We expect there will be areas where there is scope for personal development, so please do apply even if you don’t feel that you meet all the criteria. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion or belief, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, disability status or any other basis as protected by applicable law.