ABOUT PERCI HEALTH

We're a fast-growing healthtech start-up innovating cancer care by connecting healthcare professionals with the growing population of people living with cancer.

1 in 2 people are affected by cancer and more people are surviving. Once cancer treatment has finished, healthcare providers are not set up to treat the personalised needs of this growing population. Perci is a safe space to access qualified healthcare providers and ask anything, from mental health and fitness to sexual therapy and nutrition.

Our goal is to reduce the impact of cancer on individuals, families and society as a whole by building the world’s most effective cancer support platform.

We want to live in a world in which people impacted by cancer have easy access to safe information, and sustained, quality holistic care, supporting them in living healthier and more fulfilled lives. We are an ambitious and hardworking team who believe in putting purpose at the core of everything we do. We are building a new kind of business, seeking change makers and innovators, who are excited about creating a positive impact on the lives of millions of people.

OUR VALUES

We are ruthlessly compassionate.

• We are determined to do the right thing - for our team, our members, our professionals and our external environment
• We participate from a conscious and inclusive standpoint
• We balance kindness with fearlessly high expectations

We are part of the solution.

• We disrupt and question the status quo
• We are curious, critical thinkers
• We strive to simplify the complicated

We are governed by science and factual insight.

• We are a trusted source with tangible, measurable impact
• We drive meaningful change
• We believe that a quality outcome is not a quick fix so may take time

JOB DESCRIPTION

This role will form an important part of the Operations team, reporting to our Chief Operating Officer (COO).

As our member (patients) and professional (clinician) communities grow, we are looking for a confident, proactive and adaptable individual who can drive seamless customer experiences, lead the Customer Success (CS) team and be the first point of escalation for day to day issues within the team. The successful candidate will be responsible for leading on Customer Success projects, growing the Customer Success team in line with business growth and advocating and driving positive changes within the team.

We’re looking for a Customer Success Lead to work closely with the Operations, Customer Experience, Clinical and Technology teams to continuously improve member and professional experiences. We need somebody who is a natural problem-solver with a positive “can-do” attitude and a passion for simplifying and creating efficiencies within processes. Someone who is not afraid to think outside the box and challenge the status quo.

The ideal candidate will be comfortable adapting the role to the needs of the business, applying and growing a breadth of skills that includes enhancing communication and relationship-building.

You should be:

• Naturally collaborative with strong communication and listening skills
• Highly organised and detail-oriented
• Resourceful and a quick learner
• Thrive on balancing multiple priorities