Technical Solutions Engineer, UK
Note: Partly's headquarters are in Christchurch (NZ) and London (UK), but we have employees across NZ, AU, IN, PH, JP, UK and the EU. If you are not based in London, we will fly you to our London office for 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation).
🚀 Our story
Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.
Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.
We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.
Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).
We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.
🖍️ This role
Data in the automotive industry is scattered around the world in a variety of complex formats and systems, and the fun part is in unifying these into a single format and system that drives our clients' business.
The Technical Solutions Engineer will play an essential role in working with our customers to set them up for success. As part of our Solutions team, you'll communicate with clients across the globe and work cross-functionally with our Sales, Customer Success, Product, and Engineering teams.
You will be responsible for understanding the current technical state of our customers, understanding the future state and doing the work of helping our customers get there. It utilises data engineering, knowledge of technical systems (APIs, databases) and understanding what success looks like for businesses in the automotive industry.
You will report to Cam Fowler (Solutions Team Lead).
💻 What will you do
Work with larger customers to deeply understand their business and make sure they are set up for success. Solve root causes, and generalise structures for future customers.
Build business cases based on available data.
Interpret, collect, ingest, transform, and map parts and vehicle data, and generalise this for data transformation.
Communicate cross-teams to solve customer problems and ensure deadlines are met.
Act as the voice of the customer for our product team by gathering, summarising and sharing the most pressing issues facing our customers.
Identify ways to provide customers with the information and answers they need before they have to ask the questions.
Rapidly learn, grow, and develop faster than the business, positioning yourself as a future leader at Partly.
Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://tinyurl.com/52mpjzdc
🥷 Your skills
(Preferred, but not essential) Experience with auto parts e.g. parts interpreter, counter sales, e-commerce, etc.
Good understanding of common e-commerce processes
Experience with databases, data analysis, and data visualisation
Detail-oriented, but systems thinker
Obsessive over customer experience
Driven by hitting targets and delighting customers
Very strong verbal communicator and ability to build rapport
Ability to build long-lasting relationships with current and future customers
We value transparency in our hiring process and want to give you an idea of what to expect when you apply for roles at Partly. You can go to the following URL to view the end-to-end interview process and who you are most likely to meet with: https://tinyurl.com/39bkn7sv
Competitive base salary plus equity. Even though we’re a small startup, we offer competitive salaries and great equity.
Parental leave and flexible return to work. After returning to work, primary carers can work 4-day weeks for 100% of their pay for the first twelve weeks. For secondary carers, we offer 10 days of leave at full pay.
Flexible working hours. We’re office-first, but are flexible with hours and working from home when you need to.
A brand new architecturally designed office in London, with great cafes and restaurants a stone’s throw away.
Monthly team lunches to celebrate our wins and enjoy each other's company outside the office.
Ergonomic workspace. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.