OUTFITTERY is the biggest personal shopping service in Europe. We’re for those who want a little more substance from style, more guidance and expertise - less rules and less routine. Because we believe that style is an unfolding story. We aim to inspire and empower - not dictate what to wear. We understand that style is a journey, and we’re here to guide the way. Every customer gets a personal selection of clothes, which our stylists create out of more than 100 brands - always considering their wishes and budget. Our customers only pay for what they keep. Our mission is to empower anyone to unlock their true style.

You are living in Kosovo and would you like to take over responsibilities and gain strong insights into an E-Commerce company, all of this in a diverse and international team? You could be part of it as a Customer Service Agent (all genders)!

Your tasks:

• You are the contact person for our customers, always have an open ear for questions & wishes and strive to provide excellent support

• You understand the needs of our customers, find the optimal solutions and thereby ensure the satisfaction of our customers

• You guarantee comprehensive support for our customers through all our communication channels (e-mail, telephone, social media).

• You manage our internal customer database and help to improve the quality of the documentation

• You are in direct contact with other departments, coordinate appointments, handle complaints and help to solve payment and shipping problems

• You support other departments with translations or proofreading to ensure good communication with our French customers.

• With commitment and initiative, you ensure constant optimisation of communication and process quality

Your profile:

• You have relevant professional experience in the field of customer service/customer care, ideally in a dynamic environment (e.g. start-up or eCommerce)

• You are living in Kosovo

• You are a real communication talent who enjoys dealing with customers on a daily basis

• You have a strong service mentality

• You enjoy working in a team

• You have a good knowledge of G Suite and/or Microsoft Office and have already had some experience with a ticket system (e.g. Freshdesk or Zendesk)

• You are fluent in writing and speaking English

We offer:

• Mental Health - Our friends at Selfapy offer individual psychological counseling to all of our employees. Challenges at work, conflicts in your team, personal problems at home or you just feel overwhelmed by a situation? Selfapy's team of psychologists is here for us every day!
  
• Team Events - Since many of our colleagues work remotely, our teams don't often meet in person to just have fun and get to know each other better. That's why we try to organize regular and fun team events. On- or offline always depends on the current situation
• Languages - Want to learn German or improve your English? Use one of our Babble licenses to train your language skills.
  
• And since this is not enough for us, we are currently working on many more!

Intrigued? Then send us your application, in English, with your salary expectations and possible starting date. Your contact person is Maximilian.