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Senior Solutions Consultant - Middle East, India and Africa

Opensignal

Opensignal

Middle East
Posted on Friday, June 7, 2024
About Opensignal

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors, and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports.

Real network experience is our focus, and ultimately, that’s what influences customer choice. Our mission is to advance connectivity for all, and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

Your Impact

We are seeking a Senior Solutions Consultant to support our growth across the Middle East, India and Africa (MINA). In this dynamic role, you will present and deliver solutions directly to CTOs, driving real value and innovation for mobile and broadband telecommunications operators.

As a key contributor within our Network Experience team and working closely with Sales, you must be based in the Middle East, fluent in both Arabic and English, and have a deep understanding of cultural norms.

You will be commercially savvy and comfortable taking charge of the main technical relationship with potential customers. You understand how large corporations think about their networks and improve customer experience. You know how they invest efficiently, focusing on actions that boost business performance rather than just technical KPIs. Using a consultative sales approach, you will show how our products bridge the gap in needs and deliver real value to our customers.

Lastly, you understand the structure of a telco, both the mobile and broadband parts of the business, and how CTO organisations work internally and across different stakeholders. This role involves working with both mobile and broadband operators in the Middle East and Africa.

Responsibilities
  • Supporting in-person meetings with senior representatives from technical departments of telecom operators worldwide.
  • Lead consultative discussions with executives and budget holders to define and qualify market needs for analytics solutions.
  • Promote new product solutions to target clients and assist the sales team in securing initial sales as market validation.
  • Collaborate with client teams to tailor solutions to their needs and objectives.
  • Work with the sales team to define account strategies and maximise long term value and success.
  • Mentoring junior team members, creating an environment for them to thrive and learn.
  • Advocate for customers within the company, ensuring their needs are considered in product roadmaps and engineering.
  • Support the go-to-market plan of new product solutions, including launch, introduction, trials, and deployment.
  • Assist in all aspects of the sales cycle, including presentations, SOW definition, and responding to customer RFP/RFQ’s.

The above list of duties is not exclusive or exhaustive and the successful candidate may be required to undertake tasks that are reasonably expected within the scope and grading of the role.

Required Skills & Abilities
  • Fluent in Arabic and English (speaking and writing)
  • Proficient in SQL, big data, BI platforms (like Tableau). Not required but useful
  • Highly skilled with extensive customer-facing roles in the telecom industry, with a proven track record of promoting product solutions to technical areas of telecoms operators resulting in sales.
  • Leads from the front, committed to business objectives and deliverables, persistent, resilient, flexible, and comfortable with ambiguity, helping team members manage through change.
  • Provides well-reasoned feedback and recommendations that will positively impact multiple clients and can deliver customer outputs independently.
  • Produces high-quality work for executive audiences.
  • Understands delivery and commercial risks and collaborates to mitigate them.
Experience
  • Experience in team leadership and delegation.
  • Experience promoting business support/intelligence solutions like market research data/analysis, SaaS-based Business Intelligence, and sales enablement solutions.
  • Experience in small/medium fast-paced tech companies, understanding the challenges of global ambitions with limited resources.
  • Experience with both mobile and fixed-line telecoms operators, ideally with global market exposure and experience across MEA, and preferred experience working within telecom operators.
Benefits

We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We also offer an attractive range of additional benefits, including:

  • Professional development opportunities: education reimbursement, learning allowance, and more!
  • Generous Paid Time Off including: holiday allowance including Flexible vacation time, flexible sick leave, parental leave, half day summer Fridays, and the opportunity to work from abroad.
  • Charity matching and time off for community volunteering and DE&I program/committees.

With offices in London, Boston, Victoria, British Columbia, and Warsaw, Poland we are truly international, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, disability, national origin, gender and gender identity, sex, sexual orientation, age, marital and civil partnership status, veteran status or pregnancy or maternity.