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Senior Product Manager - Salesforce & Voice Architecture

Natterbox

Natterbox

IT, Product, Sales & Business Development
United Kingdom · croydon, uk
Posted on Friday, June 7, 2024

Job Summary

As the Senior Product Manager for ServiceCloud Voice and Voice Architecture, you will drive the strategy, development, and launch of our products in this domain. You will collaborate with cross-functional teams, including engineering, design, marketing, and sales, to define product requirements, prioritise features, and deliver innovative solutions that meet customer needs. Your goal will be to drive the success of our products throughout their lifecycle, from concept to launch and beyond.

Our mission is to create the most highly customizable and hyper-personalised experiences for our customers to service sales and support efforts while also making it one of the easiest to configure and maintain Salesforce Contact Centre platforms. With 15 years of experience and domain expertise in the Salesforce ecosystem, we are set up for success and want to bring more focus and talent to drive this mission forward.

ServiceCloud Voice at Natterbox is our primary deployment model and preferred Go-To-Market motion. It is crucial that our product management team works well alongside Salesforce product leaders to understand their roadmap & messaging, industry trends, and top use cases. This Sr. Product Manager will also oversee our strategy for key components like availability, status, and queuing, as well as the attributes and activities relating to user provisioning, groups, skills, and permissions.

Responsibilities

  • Define product strategy, roadmap, and prioritization based on value to our business, technology, and user goals.
  • Collaborate with Salesforce Product, Marketing, and Sales leaders in design and enablement activities.
  • Collaborate with Natterbox design, and engineering teams to create product requirements, user stories, and functional specifications.
  • Work closely with cross-functional teams to ensure successful product delivery, from planning to development, testing, QA, and release coordination.
  • Manage the product lifecycle, monitor product performance, and identify opportunities for improvement or new features.
  • Collaborate with sales and marketing teams to develop go-to-market plans, positioning, and messaging.
  • Support product enablement, communication, and support to revenue-facing teams (Sales, Alliances, customer success, professional services, and support teams).
  • Stay up-to-date with industry trends, customer feedback, and market insights to inform product strategy and roadmap.

Requirements

  • Domain Expertise in Salesforce ServiceCloud Voice, Omni-Channel, and Contact Center Voice Architecture.
  • Bachelor's degree in business, computer science, or a related field. MBA is a plus.
  • 3+ years of experience in product management, preferably in B2B SaaS or technology industry.
  • Proven track record of successfully launching and managing products throughout their lifecycle.
  • Strong analytical and problem-solving skills, with the ability to translate market insights into actionable product decisions.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Experience with Agile development methodologies and product management tools.
  • Technical background or understanding of software development is a plus.
  • Passionate about technology and digital innovation, driven to constantly learn and stay ahead of industry trends.

Benefits

What we offer you - alongside a competitive salary, we offer a great range of benefits

  • Hybrid working - blend of in person and remote working
  • 25 days holiday to 30 days (excluding public holidays)
  • Private health insurance - after probation
  • PerkBox giving a range of personalised benefits
  • Enhanced parental pay
  • Pension
  • Cycle to work
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