About myTomorrows

myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.

We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.

We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.

With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 2,900 physicians and 350 sites, earning the trust of 50+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.

Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.

The opportunity: Director of Operational Excellence

As Director of Operational Excellence, you will play a pivotal role in scaling myTomorrows by driving organization-wide operational transformation. You will shape and execute our operational excellence strategy, embed a culture of continuous improvement, and act as a trusted strategic partner and Chief of Staff to our COO (Vanessa says hi).

In this role, you will lead high-impact, cross-functional initiatives that improve efficiency, quality, and scalability across myTomorrows, enabling us to serve more patients and physicians, faster, while maintaining compliance in a regulated environment. You will combine strategic thinking with hands-on execution, using data, strong change management, and pragmatic leadership to turn ambition into measurable impact.

You will work closely with senior leadership and teams across Operations, Product & Engineering, Commercial, Quality, and People & Culture.

What you’ll do in this role:

• Develop, communicate, and execute the operational excellence vision and strategy across the organization.

• Act as a trusted strategic partner and Chief of Staff to the COO, supporting prioritization, decision-making, and execution of key initiatives.

• Own and lead the operational excellence portfolio, delivering cross-functional transformation initiatives with measurable business impact.

• Champion a culture of continuous improvement, embedding project management and delivery management best practices , e.g. Lean, Six Sigma, and others, throughout the organization.

• Lead change management efforts across the organization, ensuring stakeholder engagement and successful adoption of new processes and technologies.

• Use data and KPIs to identify opportunities, track progress, and provide clear insights to senior leadership.

• Facilitate leadership meetings, drive agenda setting, and ensure effective execution of action items.

• Represent the COO in cross-functional forums and external engagements as required.
  

What you bring to the table:

• Bachelor’s or Master’s degree in Business, Operations, Engineering, or a related field.

• 8+ years of experience in operational excellence, process improvement, or similar leadership roles, with a proven track record of delivering organization-wide transformation.

• Demonstrated experience and measurable impact in tech scale-ups.

• Experience in at least one regulated industry (e.g. healthcare, finance, education); healthcare or healthtech experience is a strong plus.

• Strong strategic and analytical capabilities, with deep expertise in process optimization, quality management, and change leadership.

• Proven ability to lead complex, cross-functional initiatives and manage senior stakeholders.

• Excellent communication and influencing skills, with the ability to balance diplomacy and decisiveness.

• High proficiency with data analytics tools and methodologies.

• Familiarity with tools such as Confluence, JIRA, Lucidchart/Miro, Trello, Smartsheet, CRM systems, and MS Office 365.

• Relevant certifications (e.g. Lean Six Sigma Black Belt, PMP) are a plus; GxP knowledge or certifications are considered a strong advantage.

What success in the first 6 months looks like:

• Strategic operational initiatives delivered on time and within budget.

• Measurable improvements in process efficiency, quality, and cost effectiveness.

• Successful adoption of new processes, platforms, and ways of working across the organization.

• Strong alignment and satisfaction among senior stakeholders and teams.

• Clear foundations in place for long-term operational excellence capability at myTomorrows.
  

What we offer:

• Impactful work that helps patients gain access to potentially lifesaving treatments.

• International work environment, scale-up energy, and a flat organizational structure encouraging creativity and accountability.

• Competitive salary, annual performance bonus, and an Employee Stock Option Plan.

• Great career development opportunities in a fast-growing company.

• Learning and development budget alongside internal knowledge sharing sessions.

• Attractive pension plan, full premium covered by myTomorrows.

• Hybrid working model.

• Policies to support working parents.

• Healthy lunch at the thriving Amsterdam office.

• Unlimited access to professional guidance by certified psychologists via OpenUp

• Enjoy monthly events hosted by our vibrant Culture Club as well as an annual ‘myTomorrowland’ company-wide celebration!

Equal opportunities

myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.