Job opportunities in the Octopus Ventures portfolio

Octopus Ventures
Octopus Ventures

In-house Registered Vet Nurse



London, UK
Posted on Tuesday, June 4, 2024
KatKins Opportunity

For uncompromising cat parents who want the best, KatKin goes hardcore for cat health. We make the UK’s only fresh cat food: 100% human-quality meat, gently cooked, and frozen for freshness.

Where the competition cuts corners, catfishes customers and puts profits over health, we put cat wellbeing first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise.

Why You’ll Love Working With Us

We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business brains, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry.

The Role

Are you a veterinary nurse with experience in general practice? Looking for something slightly different? We are searching for full-time (40 hours per week) and part-time (20 hours per week) registered veterinary nurses with an interest in feline nutrition and who have a love of cats.

Your role as a veterinary nurse will sit within our exceptional Customer Experience team, however, you will be part of our growing smaller team of vet nurses. Using your in-depth knowledge and experience you will be answering emails, calls and chats to help cat parents with any nutrition, health and wellbeing questions. Also playing a vital role in feeding back what cat parents are saying to all areas of the business.

As part of your role, you will be responsible for helping the wider Customer Experience team with any nutrition, health and wellbeing questions. As well as owning the continuous upskilling and training of the team to make sure that any cat parent who contacts us has access to all the help and support they need when it comes to their cat’s health and wellbeing.

You will also be working with the Creative and Marketing teams to create nutritional, health and wellbeing content and ensuring that any content created, is medically and nutritionally accurate. As well as supporting the Science team on exciting new research studies and product launches.

Key ownership areas
  • Using your in-depth expert knowledge you’ll be working closely with our Customer Experience team to provide expert advice on feline nutrition, health and wellbeing

  • Communicating directly with our cat parents through various channels including email, phone, live chat, online community groups, social media content (organic + paid) and at online and in-person events

  • Creating training materials and delivering training on feline nutrition, health and wellbeing to upskill and educate our Customer Experience team, along with the wider business

  • Engaging with the veterinary community to promote the benefits of fresh food for cats

  • Gather and pass on cat parent insights & feedback to the wider business to drive strategic decisions within product, marketing and training

  • Helping to build an exceptional in-house veterinary team with best practice protocols and processes for cat parent communications and escalations

  • Supporting Creative, Marketing and Science teams on content creation, research studies and product launches

Who we are looking for:
  • 3-5 years experience as a Registered Veterinary Nurse

  • A passion for nutrition and feline health

  • Have existing customer service experience working in practice

  • You're a cat person and view them as a member of the family

  • You've got hustle and you’re made of grit

  • You're an excellent communicator both written and verbal

  • You’re confident in front of cameras and speaking at live events

  • You can work independently as well as part of a team

  • You're kind, empathetic, caring and love to help people

  • You are a keen problem-solver

  • You act with integrity, transparency, directness and humility

What We Offer
  • Competitive salary and a MacBook

  • Career defining opportunity in being instrumental to scaling our brand

  • No egos and a small close-knit team

  • 25 days holiday every year plus your birthday off for full-time (40 hours per week). And prorated for part-time (20 hours per week)

  • 4 weeks WFA (work from anywhere) policy

  • Up to 2 days WFH every week

  • RCVS annual registration fee paid

  • £800 CPD budget for full-time (prorated for part-time)

  • Discount for KatKin fresh meals

  • Cat (and dog) friendly office

To Apply

Send your CV and very brief sentences on the below questions to nikki@katkin.com

  • Tell us about a time you hustled in order to get something done

  • Tell us the most important learning you’ve had while helping pet parents

  • Tell us something that interests you about the cat or pet food space

  • What are your blind spots as told by the person who knows you best?

  • Which DTC brand has delighted you the most and what did they do?

  • If you have one, tell us your favourite thing about your cat(s)

About us
We aim to encourage a culture where people can be themselves and be valued for their strengths. We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At KatKin we celebrate differences, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact terrie@katkin.com