About Ibex:

IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine. IBEX is a well-funded start-up with global presence and headquarters in the USA.

Our world-class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us!

As a Technical Account Manager at Ibex Medical Analytics, You will oversee end-to-end Technical account management - from onboarding and implementation through long-term maintenance, adoption, and value realization.

You will act as a trusted technical partner and primary point of contact, ensuring customers successfully deploy, operate, and continuously derive value from Ibex solutions. This role serves as a key bridge between customers and internal teams, including Product, R&D, Support, and Sales.

Responsibilities:

• Own the end-to-end technical account management for assigned customers, from onboarding and implementation through ongoing maintenance and expansion.

• Lead and coordinate customer onboarding, solution deployment, and system integrations.

• Serve as the primary point of contact for customers throughout the lifecycle, building strong, long-term relationships with key stakeholders.

• Proactively manage ongoing customer engagements, including regular check-ins, issue tracking, and risk mitigation.

• Monitor product adoption, system performance, and customer satisfaction, and drive continuous optimization.

• Coordinate with Support, Product, and R&D teams to ensure timely resolution of technical issues and effective communication with customers.

• Act as the voice of the customer internally, providing structured feedback to influence product improvements and roadmap decisions.

• Support account growth by identifying opportunities for expanded usage or additional solutions in collaboration with Sales.

• Bachelor’s or master’s degree

• At least 3+ years of hands-on experience as a Technical Account Manager/Technical Implementation Manager, specifically within Digital Pathology / IMS / EHR) - a must!

• A proven track record of managing the full lifecycle of customer implementations, from initial technical engagement to post-implementation, stability and growth - a must!

• Experience with Digital Pathology workflow and integrations - preferred

• Proven ability to manage ‘Change Management’ within a clinical setting (moving a laboratory from analogue to digital work flows)

• Excellent presentation and communication skills; comfortable presenting technical and clinical value propositions to ‘C-suite’ hospital executives

• Knowledge of Cloud based solutions and their infrastructures

• Knowledge of data privacy and compliance (HIPAA)

• A ‘hands-on’ and proactive individual with strong collaboration skills

• Excellent English communication skills – In writing and verbal

• Fluency in additional language/s – preferred

• Remote-based role (US) with the flexibility to travel ~25% for customer sites and meetings.

*We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.