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Customer Experience Specialist (Native Spanish and fluent in Portuguese)

Hybrid Theory

Hybrid Theory

Customer Service
Spain · Spain · Remote
Posted on Monday, July 1, 2024

Sulake is an Azerion company. A European, tech-based, media- and entertainment firm. Currently, we run several successful casual game portals and Apps such as Habbo, Hotel Hideaway, Plinga, Operate now, Animal Hospital... We operate on the international market.

We are looking for a native Spanish speaker, with at least intermediate level of Portuguese, working on shifts, to expand our Customer Experience Team in Spain and to provide support to our online communities Habbo and Hotel Hideaway in a full time job position.

Our games are played by millions of players each month. This great community has questions, feedback, bugs, and complaints. You'll be responsible for answering customers' questions and complaints about our online communities Habbo and Hotel Hideaway. You'll assist our players in a friendly and polite manner and still keep the conversation light and pleasant. You will be performing localization and other communication tasks.

Main Responsibility Areas & Key Tasks:

  • Replying to customer service tickets.
  • Handling player-generated abuse reports and help queries.
  • Localization and communication tasks.
  • Creating and executing content like games, competitions, stories, and marketing & advertisement campaigns.
  • Assisting the Head of Customer Experience with country KPIs analysis.
  • Game bugs reporting.

Key Competencies:

  • Native Spanish speaker with excellent communication skills (including grammar, spelling, syntax, typing, etc.).
  • Fluent in English and in Portuguese.
  • Exceptional analytical and problem-solving abilities.
  • Ability to work independently on multiple projects.
  • Direct experience with community-based Internet products is a definite plus.
  • Customer Service experience.
  • Confident and outgoing personality.
  • Team player.
  • Computer and Internet literate.

Sulake affirms that we believe in diversity and equal opportunity for all workers, regardless 5 Diversity Dimensions (Gender, Accessibility, LGTBIQ+, Generations, and Culture). We recruit across diverse groups and consider all applicants and employees on an equal basis.

We offer a versatile position in an international environment. You will get the opportunity to work in a highly skilled and motivated team of young professionals across Europe!