Job opportunities in the Octopus Ventures portfolio

Octopus Ventures
Octopus Ventures

Customer Support Specialist - Auckland

Fergus Software

Fergus Software

Customer Service
Auckland, New Zealand
Posted on Friday, May 31, 2024

Our intuitive cloud-based job management software is helping tradespeople across the globe manage their business in a smarter, more efficient way. From site visits through to scheduling, quoting, invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business.

Founded in 2014 as the brainchild of Dan Pollard, a veteran NZ Plumber, who spent many years deep in the trenches. Eventually burning out and going bust, Dan realised that a trades business needs proper systems in place to keep it running … without running its owner into the ground.

Fast-forward to today, we’re a Series B global B2B SaaS business with rapidly scaling offices in New Zealand (HQ), Australia and the UK.

Our Customer Support Specialists are responsible for resolving customer queries, recommending solutions and guiding our customers through the features and functionalities of our Fergus product. This involves front line phone, email, chat and ticket support for our cloud based software, along with other technical support related tasks.

This role could be a fantastic stepping-stone into a career within a tech environment that spans the globe. If you're our successful applicant, we'll provide you with all the training required. So, if you love the satisfaction of really making a difference to people's lives, then this is a perfect opportunity for you.