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Senior UX Researcher - 12 month fixed term

Fergus Software

Fergus Software

Design
Sydney, NSW, Australia
Posted on Wednesday, November 15, 2023
  • Product Research specialist opportunity
  • 12 month fixed term - opportunity to extend

Fergus job management software helps tradies around the world by helping them work smarter and faster. The company was founded in 2011 by a kiwi plumber who knew there was a better way to run his business. Join our mission to be the most loved tradie SaaS platform in the world.

Due to parental leave we are looking for an experienced, passionate and energetic new Product Researcher to join our team. Reporting directly to our Head of Product, you'll be responsible for uncovering valuable market opportunities through research and effective product thinking.

Working within the Product team and alongside Engineering and Revenue, this role bridges the gap between understanding our users and delivering products that exceed their expectations. Translating the user needs, design strategy and business goals into product visions.

What will you be doing?

  • Conducting in-depth user research to understand their needs and behaviours
  • Translating user needs, design strategy & business goals into value-driven product visions
  • Monitoring product performance and using data to drive improvements
  • Ensure our products align with our overall business strategy and identified growth areas
  • Collaborating closely with cross-functional teams

What will help you succeed in this role?

  • At least 5-years commercial working experience - SaaS experience desirable
  • Proven experience in product research, data analysis, and strategy
  • Strong analytical, communication, and teamwork skills
  • Experience working in an agile environment
  • Passion for discovering and leveraging market opportunities

Fergus has a very inclusive and collaborative culture and we are united in our goal of really making a difference to our customers. We are supportive of flexible working arrangements and offer competitive remuneration and professional development.

We get that before you commit your valuable time in applying you may want to suss us out a little. Feel free to connect via email angela.mccarthy@fergus.com or send a message via LinkedIn.

Don't just take our word for it - check out what our people actually say about working at Fergus here