Job opportunities in the Octopus Ventures portfolio

Octopus Ventures
Octopus Ventures

Customer Success Specialist

Fergus Software

Fergus Software

Customer Service, Sales & Business Development
Manchester, UK
Posted on Friday, July 7, 2023
  • SaaS scale up, going global!
  • Great benefits including flexible working

    Fergus is a tech company that builds awesome job management software. We're helping tradespeople around the world manage their businesses in a much smarter way. From site visits through to scheduling, quoting, invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business. We want you to join us as we head into an exciting and exponential phase of growth!

    We have a brand new role in Manchester responsible for managing the post sale customer relationship through onboarding. You will be managing the successful adoption of our cloud based job management software and creating a positive transition for our customer. This predominantly phone based role involves working closely with our sales team to ensure a seamless experience through the onboarding phase. Gaining insight into each customers business you will provide tailored expertise to set up the configuration of our software and deliver end user training including hosting weekly training webinars.

    Alongside the great benefits you would expect from a leading tech company (employee share options plan, plenty of coffee, fresh fruit, flexible working, ongoing personal development, inclusive events), one of the best things about Fergus is our people. We have a great culture and super strong brand values, so you will be joining a diverse and very supportive company. As soon as you join the team at Fergus you’ll be welcomed and an immediate part of the team.

    If you love tech and the satisfaction of really making a difference to peoples lives, then this is the role for you!

  • Experience and background in SaaS customer success
  • Afinity for Tradespeople!
  • An ability to develop excellent short-term customer relationships, primarily through telephone or online video conversations
  • Knowledge of Workflow systems, SaaS, Cloud based software and a thorough understanding of the market place an advantage

Fergus has a very team orientated, inclusive and collaborative culture and we are united in our goal of really making a difference to our customers. We are very supportive of flexible working arrangements and offer competitive remuneration and professional development.

This is an excellent opportunity to be part of an established business which is now scaling up and going global. You can really help shape the future direction of the platform and products.