Life at Elvie; Meaningful work, Exceptional People

We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. Founded by Tania Boler in 2013, we develop extraordinary innovations designed to improve women’s lives. It's a fascinating and challenging area that requires us to solve problems that no one else has ever tackled before.

At Elvie, you’ll be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve problems and constantly consider the best ways to improve the health and wellbeing of women.

Find out more about life at Elvie here.

We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive:

• We make an impact: We’re mission-driven and not afraid to break boundaries. We relentlessly focus on going the extra mile to solve problems.
• We’re fearless innovators: We are passionate, curious, and data-driven. We continuously embrace change and innovation.
• We’re in it together: we fail and learn fast — always as one team — and have fun along the way. We stay authentic and embrace our differences.

Did you know?

In some regions our amazing products are considered to be medical devices. This means we maintain our Medical Device quality management system in compliance with ISO 13485:2016, to support the development of our groundbreaking products

About the role:

You will be joining the operations team, working closely with commercial, product and finance teams to ensure our global Amazon orders are fulfilled for our Amazon FBA partnership. With regular Amazon store expansions globally and exciting product launches coming soon, there’s never a dull day managing our Amazon Fulfilment Operations.

In this role, you will be the champion of Elvie’s Amazon movements, which is one of Elvie’s key sales channels, giving you the opportunity to own a key performing channel for the business. We will look to you to ensure smooth delivery of all Amazon orders on time and well as ensuring our systems are kept up to date.

Location: Hybrid working; a mix of working from our London OR Bristol office & working remotely

Employment type: Permanent (please note, you must have the right to work in the UK)

What you’ll be doing at Elvie:

• Manage all of Elvie’s Amazon stock movement orders from start to finish, delivering on time, in full, meeting key account compliance and delivery requirements
• Regularly communicate with our US warehouse to monitor and address order exceptions and general queries quickly rectifying any issues
• Reviewing Amazon inventory accuracy to ensure alignment between systems, working with Finance to record accurate stock levels
• Monitor internal systems to ensure Amazon movements are accurately recorded
• Raise and manage Amazon delivery issue cases to resolve stock discrepancies and support our Amazon account managers
• Collaborate with IT and external system stakeholders to fix integration issues between our systems and Amazon’s
• Use and understand several different Warehouse Management Systems and the Amazon Seller Central Portal
• Create and maintain standard operating procedures to accurately record current processes

• Produce key account and order reports to assist the team improve our service solutions an processes

What we are looking for:

• Experience working in a service delivery is a must
• Previous Amazon FBA experience is preferred
• An understanding of the ordering cycle, ideally in a warehousing/ fulfilment setting
• Previous experience of working with the sale and distribution of physical goods is desirable
• Previous experience of building relationships with external stakeholders ideal
• Excellent communications skills, both written and spoken English
• The ability to collaborate and communicate effectively within a team
• Intermediate skillset within Microsoft Excel / Google Sheets (basic formulas/ v lookups)
• An ability to understand and interpret datasets in Excel, and work with other related internal
• systems
• A passion for service delivery and incredible attention to detail
• An interest in women, health and the impact and user requirements of our innovative products
• A huge drive to help Elvie reach the next level, and to develop your team into the best in class
• Have excellent problem solving skills and a customer centric approach

We're on an exceptional journey. And we can offer you a genuinely purpose-led career with a culture built on trust, autonomy, and flexibility. In addition, we'll give you:

• Lots of flexibility: whether it’s working from home, doing the school run, or life admin, we understand that flexibility is essential, and we trust you to do the right thing for you and us
• Share options: we want everyone to have a stake in our success
• 25 days’ annual leave, plus bank holidays
• 8 extra life leave days; getting married, moving house, menopause or just things that you can’t put a label on that matter to you
• 5=10 leave: 10 days’ additional leave on your 5th and 10th years of service!
• £100 contribution to your home working set up to spend as you see fit
• An annual personal development allowance of £200 and unlimited access to our learning and development platform, Learnerbly
• Generous parental leave policies; maternity & adoption (16 weeks at full pay, then 8 weeks paid at 75% followed by 15 weeks at SMP rate.), paternity/partner (6 weeks at full pay to take at any point during the first year of your child’s life), shared parental leave
• Healthcare plans, life insurance, and an employee assistance program for you and your family
• A tax-efficient group pension scheme
• Group income protection; protect your salary if you get sick
• A free Elvie trainer for you to keep or give away when you join
• Generous employee and friends & family discounts on Elvie products
• Wellbeing support from YuLife and access to SmartHealth app with unlimited GP appointments for you and your family, plus various well-being initiatives throughout the year
• Lovely offices in great locations, with drinks and snacks provided, along with fun social events

What you can expect after you’ve applied:

A member of our recruitment team will reach out to you after they have reviewed your application. You must ensure your application is completed correctly, and we strongly encourage you to add a cover letter or note to let us know why Elvie’s the right fit for you.

We would like to get to know you through your background, attitude, experience and understand your motivation to work with us. Our interview process varies depending on the position, but it typically looks like this:

• 30-minute video call with one of our recruiters
• 30-45 minute video call with the hiring manager
• 30 minute video interview with the team (some positions may require you to complete a task/presentation)
• For some positions, there may be an additional interview with one of our senior leadership team

This is an exciting time to join Elvie. You’ll have a voice, make an impact, and have the opportunity to mould your role. So be ready to learn, have fun, and be inspired by our passionate, talented team — and having a sense of humour helps too. 😉

Belonging at Elvie

At Elvie, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

If you need any support with your application, please get in contact with us: elvie@jobs.workablemail.com or 0203 884 7223.

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