Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop.com. For any other non-disability related questions, please reach out to our Talent Partners.

The People & Culture team’s focus is to deliver a mission-driven experience that empowers the People of Depop to do their best work. As Depop executes on its growth strategy, the Employee Communications and Engagement team – including Workplace – ensures employees are aligned, empowered and inspired in achieving Depop’s bold ambition. Our strategy (and the operations that underpin it) ensures Depop can grow scalably by building a culture of high performance and excellence, evolving organisational effectiveness and efficiency, and providing meaningful growth for our people. All the while, keeping the uniquely Depop employee experience at the centre.

Job Summary

As the Workplace Assistant you will play a crucial role in maintaining and delivering an exceptional and welcoming experience for employees and visitors to the Depop HQ in London, from arrival to departure. You will execute on Depop’s front of house experience, making sure everyone that comes into London HQ feels truly hosted and connected to Depop’s brand, and leaves with a lasting impression.

You are someone that cares about the finer details and wants to make sure everyone is having the best experience. You are a highly organised, collaborative and creative team player, who can adapt style and tone effectively to welcome and engage with all. You constantly seek out improvements and take initiative where you feel things could be improved.

You’ll also assist in making sure our wider workplace is set up to the best it can be each day to support a smooth, productive and energising day for everyone. As well as delivering an outstanding office experience, you are a true team player and Depop culture carrier, willing to step in where needed to make sure the Workplace team delivers on projects and goals together.

Key Responsibilities:

Front of House

• Welcome employees and visitors into the office space. Ensuring visitors have a smooth experience, are registered, taking coats and bags, signposting our amenities, and offering a drink while they wait for their host.

• Maintain security duties throughout the day to ensure our Workplace stays safe and secure in close partnership with wider Security & Building teams.

• Ensuring front of house and the wider office is ready to receive staff and visitors for the day. E.g. turning on TV Screens, checking our meeting spaces & AV are operational, the office is clean and presentable, and clutter-free.

• Coordinating the front kitchen & bar areas, restocking snacks, drinks and crockery, and supporting our cleaning team with loading/unloading the dishwasher to keep the bar tidy at all times.

Facilities & Maintenance

• Logging and highlighting maintenance issues to appropriate teams for resolution.

• Support the Workplace Operations Specialist when needed, and have the ability to lift and move objects (e.g. chairs, tables, boxes) up to 15KG safely.

• Collaborate with cleaners and contractors to uphold a high standard of cleanliness, organisation, and safety in the office, ensuring a functional space for all employees.

• Adjust air-con systems when needed to get the temperature just right.

Workplace Support

• Ordering office supplies, ensuring fully stocked kitchens, bathrooms, and stationary cupboards.

• Support with workplace finance operations - updating the team budget spreadsheet with spend, uploading invoices, raising purchase orders, and making payments using our team credit card.

• Supporting shipping, postage and courier requests.

• Work closely with the IT team to ensure all meeting room systems are in working order.

• Embrace the Depop culture, understanding its nuances, and actively contribute to maintaining a positive, productive and inclusive working environment for our people.

• Coordinating vendors and external partners for catering, maintenance, health & safety, and deliveries.

• Assisting with cross-functional People & Culture & Impact projects as needed to enable employees to do their best work.

Workplace Tours & Events

• Assist with office regular tours and inductions for new joiners.

• Support the execution and setup for internal events such as quarterly All-Hands, monthly breakfasts and other connection moments that contribute to our culture and workplace experience.

Required qualifications & experience:

• As a critical, office-based role, we require someone who can be at Depop HQ 5 days per week.

• Strong customer-service & hosting skills and creating great experiences for others.

• Excellent written, verbal & visual communication skills with good attention to detail.

• Strong time management, organisation & prioritisation skills

• Experience using G-suite & Slack, and dealing with invoices/payments.

• Ability to work as part of a busy, people-facing team.

• Ability to stay calm under pressure and have unwavering customer focus.

• A great eye for detail and improvements.

• Passion for fostering a positive and inclusive workplace culture.

Not required, but a bonus if you have:

• Experience hosting or working in a fast-paced tech/fashion environment

• Experience of an office environment and dealing with contractors and facilities issues.

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching with Self Space

• Cycle to Work scheme with options from Evans or the Green Commute Initiative

• Employee Assistance Programme (EAP) for 24/7 confidential support

• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days annual leave with option to carry over up to 5 days

• 1 company-wide day off per quarter

• Impact hours: Up to 2 days additional paid leave per year for volunteering

• Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.

• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant

• All offices are dog-friendly

• Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Budgets for conferences, learning subscriptions, and more

• Mentorship and programmes to upskill employees

Your Future:

• Life Insurance (financial compensation of 3x your salary)

• Pension matching up to 6% of qualifying earnings

Depop Extras:

• Employees enjoy free shipping on their Depop sales within the UK.

• Special milestones are celebrated with gifts and rewards!