Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop.com. For any other non-disability related questions, please reach out to our Talent Partners.

We’re looking for a Senior User Researcher to join our UX research team to help us understand our users, their needs and create delightful user experiences across our product. You’ll be comfortable scoping out, designing and undertaking robust investigations, as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product.

At Depop, research underpins our design process end-to-end. You'll be working side-by-side with fellow researchers, designers, product managers, copy writers and analysts to shape the future of fashion.

In addition to being adept at a wide range of methodologies (from ethnography, depth interviews and diary studies to surveys and usability testing) you’ll also understand how to synthesise data from multiple sources into compelling, actionable insights and advocate for user needs in a rapid-paced, high growth environment.

Responsibilities

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are, gathering the questions and hypotheses, planning and executing the research all the way through to analysing and sharing your findings with the team

• Work closely with product managers, designers, engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product

• Lead the research for a product area, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product

• Autonomously carry out research from tactical to strategic using a wide range of research methods, e.g. remote interviews, ad-hoc surveys, unmoderated research.

• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate

• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself using our internal behavioural tools or surveys.

• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or any other method that gets the insights into our decision-making

• Educate and advocate for UX research across the organisation

• Collaborate in the continuous improvement of the research team processes and best-practices

• Contribute to the growth and skill development of more junior research team members

Requirements

• A senior UX researcher with a strong portfolio demonstrating a wide range of qual and quant methods e.g. in exploratory, generative and evaluative research

• Experienced in delivering autonomously and to the highest quality standards

• 5 years + of experience in advocating for and delivering UX Research in different environments

• Effective in seeking out, building and maintaining strong and trusting relationships with key stakeholders across the business

• Effective and compelling communicator: Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations

• You are able to communicate research findings clearly, accurately and in a compelling way utilising a variety of written and visual formats

• You thrive in an agile, ever-changing, and demanding environment that requires multi- tasking

• Comfortable working with remote peers on a consistent basis

Additional Information

Health + Mental Wellbeing

• Medical Plan, HSA, Dental & Vision

• Health Benefit Resources via Sequoia App, One Medical and Health Advocate

• Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7

• 401(k) Retirement Savings

Work/Life Balance:

• 22 days annual leave + public holidays

• 1 company-wide day off per quarter, for you to take some time for yourself and decompress

• Ability to work abroad for 4 weeks per year

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• Shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Twice yearly development chats and yearly performance reviews

• Learning budget

• Upskilling our employees with company wide training workshops, materials and resources

Your Future:

• 401(k) Retirement Savings Plan (eligible after completing 1,000 hours in a given calendar year)