• Location: Bedford Road, Northampton NN1 5NS
• Salary: £30,420 per annum

About Cazoo and our culture:

Right now, we are looking for people who want to maximise their impact – for their careers, colleagues, customers, and the communities they work within. People who want to learn with the best, take the initiative and love the challenge of working in a constantly evolving organisation. Driven to make a positive impact on others and want to be part of building a strong community at work. Who will value our unique fusion of industries and will collaborate, support and value others for the differences they bring.

About this role and the impact you will have:

We’re looking for an exceptional Service Delivery Team Leader to join our fast-growing team at Cazoo, helping to transform the way people buy used cars and making buying a car no different to buying any other product online today.

You'll be working as part of a small team reporting to our Logistics Manager with responsibility for managing service delivery across the UK.

You will ultimately be responsible for ensuring vehicles are in the correct locations at the correct times, monitoring the progress of driver’s routes and leading problem resolution efficiently for all potential customer-impacting issues.

Working collaboratively with our Logistics team you'll need to be agile and responsive, dealing positively with challenges.

You will be someone that enjoys working in a fast-paced environment with a hands-on attitude and at heart with a data-driven mindset, sharing fresh ideas for how to apply best practices to improve efficiency by reducing operating costs while increasing productivity.

What you will be doing:

• Continually check and be accountable for delivery schedules across the UK on daily basis to ensure all vehicles are present and correct ahead of delivery
• Develop and maintain strong communication between Logistics Management, Delivery Team Leaders, Customer Centre’s and other key stakeholders
• Be a driving factor in the delivery of productivity and process improvements relating to service delivery in all hubs, and logistics as a whole
• Provide weekly service review reports in order to give HUB TL’s and the wider business a view of ongoing performance, highlighting success and area of improvement
• Ensure investigations are completed for any service-related failures
• You will help to develop and coach personnel behaviours and competencies in line with the company values, ensuring that each team member performs to a consistent and reliable standard
• Provide insight to the Delivery Team Leaders on service in order to support the effective performance monitoring and management of Delivery Specialists (Drivers)

We’re looking for some with:

• Previous Management experience
• The ability to influence, persuade & co-ordinate as part of the Logistics team
• Well-developed people management and leadership skills gained in team leadership roles
• A resourceful problem solver who loves a challenge and can work under pressure
• Comfortable with technology, experienced excel user with the ability & willingness to learn & become an expert in new transport management systems and processes
• Experience working in a dynamic and changing environment
• Getting the best out of remote teams through influencing and leading

Benefits:

Wherever you work at Cazoo, you’ll have what you need to be at your best. Our rewards, benefits, and initiatives have been created so you can make a big impact on your career, your colleagues, our customers and the communities we are a part of.

Along with a competitive salary, we offer an outstanding benefits package, including an annual bonus and <25 days> holiday (plus an extra day for your birthday). At Cazoo we are passionate about well-being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer up to 5% salary-matched pension schemes, along with life insurance and critical illness cover.

Useful information

Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency-based interviews with stakeholders and the hiring manager.

We know that diverse teams make better teams and we are an equal-opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.