Who are we?

Common sense says that the less someone drives, the less driving should cost them. And we agree. But back in 2018, the car insurance industry didn’t see it like that. So, we launched the UK’s first real-time pay-by-mile policies. Since then, we’ve had our members covered for a massive 500 million miles of driving. It’s been an epic journey (which is a bit ironic, since we’re helping people who don’t use their cars so much).

Along the way, we’ve gone from plucky newcomers, to being voted Best Car Insurance Provider 3 times in a row. Though we’re still very much doing things in our own, unique way - we’re now backed by Direct Line Group (alongside some of the country's best known brands)

What we believe in.

We challenge with kindness, making sure everyone feels safe and included. We support each other.

We take time to learn so that we can improve ourselves, our colleagues and our products. We’re not afraid to make mistakes if it gives us the opportunity to grow.

We’re clear in our vision. We’re happy to challenge the status quo if it will help us make things better.

We own up, we don’t blame. We’re humble enough to take feedback on board, and respectful enough to give it. The next big idea could come from anywhere, so everyone’s opinion matters.

We consider before we start, whether that’s interrogating details to save confusion down the line, or getting help from others. We make decisions using data, not opinions, and we use our time wisely, always staying focused on the end goal.

Head of Operations

As our Head of Operations, you’ll play a crucial role in driving operational excellence, scalability, and efficiency across the organisation. Reporting directly to our Chief Operating Officer (COO), you’ll be a visionary leader with a strong background in operations and the ability to navigate the complexities of a scale-up environment within a larger corporate structure.

You’ll lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, and continuous learning through setting clear performance goals, providing regular feedback, and conducting performance evaluations.

You’ll support cross-functional collaboration, conducting regular cross-functional meetings with key stakeholders within both By Miles and the wider group to ensure effective cross-functional collaboration.

As a key member of the Senior Management Team at By Miles, you understand the importance of building and maintaining a great company culture and are committed to engaging in collaborative activities that develop and support the company's commitment to building an inclusive workplace.

What we want from the Head of Operations is someone who is a brilliant and inclusive leader who can drive operational excellence, scalability, and efficiency across the organisation.

If you’re looking for an opportunity where you can be in the driving seat and support shaping the future of our organisation, then we’d love to hear from you.

You’ll be a fantastic addition to By Miles if you have:

• Demonstrable Operations leadership in developing and executing successful operational strategies, preferably with a focus on the insurtech or fintech industry (but not required).

• A proven track record of leading and scaling operations in a high-growth environment.

• Strong leadership and team development skills, with the ability to inspire and motivate others.

• Excellent analytical, problem-solving, and decision-making abilities.

• Exceptional communication and interpersonal skills, with the ability to build relationships and influence at all levels of the organisation.

• The ability to coach team members to enable positive change and continuous improvement.

• A strong understanding of revenue drivers, opportunity cost, timing, and how different projects impact the success of the business.

• The ability to explain challenges, opportunities and new developments in a way that everyone can understand.

• Excellent organisation skills, setting the benchmark in managing a broad workload across multiple areas of expertise.

• The ability to navigate the complexities of a scale-up environment within a larger corporate structure.

• Working knowledge of process improvement methodologies such as Lean, Six Sigma, or Agile.

• A strong understanding of regulatory requirements and compliance in the insurance industry.

Day to day you’ll be:

• Overseeing the operational running of the business: Asset management, claims management, CX operations, FNOL provision, insurance ops, goal setting, health & safety, logistics, office space, software, supplier relationships, stock management, telematics, validations processes, and legal ops.

• Delivering efficient and aligned ways of working. Enabling the continuous improvement of company and team working methods and processes, to ensure they scale as we grow.

• Developing and implementing operational strategies that align with the company's growth objectives and integration goals.

• Identifying and addressing operational bottlenecks, inefficiencies, and areas for improvement.

• Working closely with the COO and other senior leaders to align operational strategies with overall business objectives.

• Ensuring compliance with industry regulations, company policies, and quality standards.

• Developing and implementing risk management strategies to mitigate operational risks and ensure business continuity.

• Utilising data analytics and performance metrics to drive informed decision-making and measure operational effectiveness.

• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics.

• Supporting the COO to lead the operational integration of By Miles into Direct Line Group, ensuring a smooth transition and alignment of processes.

• Managing change effectively, ensuring all team members are informed, engaged, and equipped to navigate organisational changes.

But it’s not all about us...

It’s just as much about you. We’re an ambitious, energetic bunch and we have our sights set on great things this year. We recognise the value our people bring, with their inquisitive minds, bright ideas and fantastic attitudes, and we aim to give as much as we receive. It’s only fair.

Our benefits:

• Our people work from wherever works best for them. We have office space in central London - but if you prefer to work from home, you could be in Cornwall, Cardiff, Carlisle, or anywhere else in the UK (it doesn’t even have to begin with ‘C’). All you need is your talent and a stable internet connection.

• We offer an allowance to help get your workspace set up.

• We understand 9-5 isn’t for everyone, and are always willing to talk about flexible or condensed hours, part-time work and job share opportunities.

• Life’s short and the world is wide. After 3 years at By Miles, you’ll be able to take a sabbatical and put time towards anything you like knowing your role is waiting for you.

• We offer enhanced parental leave policies, regardless of gender. Primary Caregiver Leave, Secondary Caregiver Leave, Adoption Leave, Parental Leave and Shared Parental Leave.

• Compassionate leave, Parental Bereavement Leave - When the worst happens, we want you to take the time you need without worrying about money or work.

• You’ll get 26 days of annual leave a year (plus bank holidays on top).

As well as offering flexibility in your role, we’re committed to helping you get to where you want to be - professionally and as a person. As part of the By Miles team, you’ll get access to:

• Flexible benefits through Thanks Ben worth £100 a month. This can be put towards anything you feel will increase your wellbeing (and, no, it definitely doesn’t have to be a gym membership).

• Access to 16000+ online courses through our Learning & Development platform.

• Access to coaching from our incredible in-house coach, Helen McMillan.

• Access to on-demand mental health support through Plumm.

• Private Health Insurance through Vitality.

Salary: £70,000- £80,000 + flexible benefits

Location: Work from anywhere in the UK, with full access to our offices in London (near London Bridge), Leeds, Bristol, Manchester, Birmingham, Glasgow, Doncaster, Perth, Maidstone, Gloucester, Farnham and Peterborough.

Our customers come from all walks of life, and so do we. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics or disability.

Department

Operations

Locations

London

Remote status

Hybrid Remote

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