We’re looking for a Product Design Lead to help us provide our members with an awesome web and mobile app experience!

Who are we?

Common sense says that the less someone drives, the less driving should cost them. And we agree. But back in 2018, the car insurance industry didn’t see it like that. So, we launched the UK’s first real-time pay-by-mile policies. Since then, we’ve had our members covered for a massive 500 million miles of driving. It’s been an epic journey (which is a bit ironic, since we’re helping people who don’t use their cars so much).

Along the way, we’ve gone from plucky newcomers, to being voted Best Car Insurance Provider 3 times in a row. Though we’re still very much doing things in our own, unique way - we’re now backed by Direct Line Group (alongside some of the country's best known brands)

What we believe in.

We challenge with kindness, making sure everyone feels safe and included. We support each other.

We take time to learn so that we can improve ourselves, our colleagues and our products. We’re not afraid to make mistakes if it gives us the opportunity to grow.

We’re clear in our vision. We’re happy to challenge the status quo if it will help us make things better.

We own up, we don’t blame. We’re humble enough to take feedback on board, and respectful enough to give it. The next big idea could come from anywhere, so everyone’s opinion matters.

We consider before we start, whether that’s interrogating details to save confusion down the line, or getting help from others. We make decisions using data, not opinions, and we use our time wisely, always staying focused on the end goal.

Product Design Lead

We’re looking for a Product Design Lead to help us keep improving the end-to-end experience at By Miles, from the moment our customers first get a quote through to using our member app and web dashboard. You’ll be helping us to iterate on how we explain our unique pricing model and visually communicate a friendlier, faster, more straightforward and jargon-free car insurance experience.

Reporting to the Head of Product, you’ll lead the By Miles product design function. As the owner of our product design vision and strategy, you will continue to build out our design systems and processes, working with engineers and product managers to improve workflow, consistency and delivery.

By developing an in-depth understanding of how all of the customer journeys work and interact across all our user interfaces, you will help shape the way our customers experience our product. You’ll work in partnership with the Head of Product and product & engineering teams to deliver experiences that are valuable, usable, accessible and feasible.

You’ll be supported by our brand and marketing teams, to help you ensure we deliver work that’s consistent with our brand look, tone and feel.

If you’re looking for a product design role where you can make a real impact across the end-to-end user experience, then we’d love to hear from you!

You’ll be a fantastic addition to By Miles if you have:

• Ability to deliver high-quality and consistent UI across web and mobile product interfaces

• A working knowledge of Figma - or similar vector-based design programme

• A solid understanding of design systems and frameworks, and the ability to implement ways of working to maintain these

• A working knowledge of a design system platform - such as Storybook

• An in-depth understanding of best-in-class User Experience principles and how to apply them

• Ability to build wireframes and prototypes to be used both for experimentation and stakeholder engagement

• A high standard of icon and vector illustration (demonstrated by a strong portfolio) and a basic understanding of animation/motion graphic experience.

• A customer-centric outlook - excellent at empathising with customer and member needs

• The ability to understand how to work effectively with your team and wider stakeholders to make decisions efficiently, and demonstrate an understanding and respect of stakeholder needs

• A Growth mindset - you actively seek out opportunities to learn and develop

• Inquisitive and curious with great attention to detail

Day to day you’ll be:

• Embedded within a Product/Engineering team with whom you’ll work collaboratively, solving customer problems by designing experiences that are valuable, usable, accessible and feasible

• Providing a clear direction to the product design function on the work required to deliver against the product roadmap, supporting on the team’s workload prioritisation

• Building out our design systems and processes, working with engineers and product managers to improve workflow, consistency and delivery

• Identifying opportunities for research and customer testing, and to work in collaboration with Product Managers to facilitate usability testing and customer interviews

• Staying on top of design trends and best practise, and share these with relevant colleagues

• Manage the design team and mentor other colleagues demonstrating the leadership behaviours expected of a line manager

• Identifying areas of design process or handoffs that are inefficient or ineffective, and collaborate with cross-functional colleagues (including Product Managers, engineers) to improve these

But it’s not all about us...

It’s just as much about you. We’re an ambitious, energetic bunch and we have our sights set on great things this year. We recognise the value our people bring, with their inquisitive minds, bright ideas and fantastic attitudes, and we aim to give as much as we receive. It’s only fair.

Our benefits:

• Our people work from wherever works best for them. We have office space in central London - but if you prefer to work from home, you could be in Cornwall, Cardiff, Carlisle, or anywhere else in the UK (it doesn’t even have to begin with ‘C’). All you need is your talent and a stable internet connection.

• We offer an allowance to help get your workspace set up.

• We understand 9-5 isn’t for everyone, and are always willing to talk about flexible or condensed hours, part-time work and job share opportunities.

• Life’s short and the world is wide. After 3 years at By Miles, you’ll be able to take a sabbatical and put time towards anything you like knowing your role is waiting for you.

• We offer enhanced parental leave policies, regardless of gender. Primary Caregiver Leave, Secondary Caregiver Leave, Adoption Leave, Parental Leave and Shared Parental Leave.

• Compassionate leave, Parental Bereavement Leave - When the worst happens, we want you to take the time you need without worrying about money or work.

• You’ll get 26 days of annual leave a year (plus bank holidays on top).

As well as offering flexibility in your role, we’re committed to helping you get to where you want to be - professionally and as a person. As part of the By Miles team, you’ll get access to:

• Flexible benefits through Thanks Ben worth £100 a month. This can be put towards anything you feel will increase your wellbeing (and, no, it definitely doesn’t have to be a gym membership).

• Access to 16000+ online courses through our Learning & Development platform.

• Access to coaching from our incredible in-house coach, Helen McMillan.

• Access to on-demand mental health support through Spill.

• Private Health Insurance through Vitality.

Salary: £70,000 - £80,000 (pro rata) + flexible benefits

Location: Work from anywhere in the UK, with full access to our offices in London (near London Bridge).

Part-time hours: We are open to considering part-time applications based on a 22.5 or 30 hour working week.

Our customers come from all walks of life, and so do we. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics or disability.

Department

Product & Brand

Locations

London

Remote status

Hybrid Remote

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