Job opportunities in the Octopus Ventures portfolio

Octopus Ventures
Octopus Ventures

Motor Claims Specialist

By Miles

By Miles

London, UK
Posted on Thursday, May 30, 2024
Operations · London · Hybrid Remote

Motor Claims Specialist

Car insurance, but better, we're looking for a claims specialist to enable By Miles to deliver amazing service to our members. That's you, isn't it?

Who are we?

Common sense says that the less someone drives, the less driving should cost them. And we agree. But back in 2018, the car insurance industry didn’t see it like that. So, we launched the UK’s first real-time pay-by-mile policies. Since then, we’ve had our members covered for a massive 500 million miles of driving. It’s been an epic journey (which is a bit ironic, since we’re helping people who don’t use their cars so much).

Along the way, we’ve gone from plucky newcomers, to being voted Best Car Insurance Provider 3 times in a row. Though we’re still very much doing things in our own, unique way - we’re now backed by Direct Line Group (alongside some of the country's best known brands)

What we believe in.

We challenge with kindness, making sure everyone feels safe and included. We support each other.

We take time to learn so that we can improve ourselves, our colleagues and our products. We’re not afraid to make mistakes if it gives us the opportunity to grow.

We’re clear in our vision. We’re happy to challenge the status quo if it will help us make things better.

We own up, we don’t blame. We’re humble enough to take feedback on board, and respectful enough to give it. The next big idea could come from anywhere, so everyone’s opinion matters.

We consider before we start, whether that’s interrogating details to save confusion down the line, or getting help from others. We make decisions using data, not opinions, and we use our time wisely, always staying focused on the end goal.

Claims Specialist

As our Claims Specialist, you will be responsible for efficiently processing and managing motor insurance claims, ensuring our policyholders receive timely and accurate support during difficult times. The claims specialist deals with all claims fairly and promptly and in accordance with regulatory requirements and By Miles’s virtues, playing a critical role in upholding our commitment to exceptional customer experience.

You’ll be a fantastic addition to By Miles if you have:

  • Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards

  • Understanding of the claims customer journey and how the processes link together

  • Demonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate records

  • The ability to empathise and use people’s feedback to improve day to day operations and processes

  • Working knowledge of underwriting and compliance requirements and its nuances in first line insurance

  • The ability to use data to identify opportunities for increased efficiency and automation

Day to day you’ll be:

  • Working with internal and external stakeholders to identify and implement improvements to our existing claims processes

  • Supporting on larger cross functional projects as the expert of our claims processes

  • Working with our Customer Experience team with training on claims process changes and investigating complex cases

  • Working with insurers and FNOL providers to continually improve the claims experience for our members

  • Providing auditing support - responding to any requests for MI, analysing insurer reports and member data

But it’s not all about us...

It’s just as much about you. We’re an ambitious, energetic bunch and we have our sights set on great things this year. We recognise the value our people bring, with their inquisitive minds, bright ideas and fantastic attitudes, and we aim to give as much as we receive. It’s only fair.

Our benefits:

  • Our people work from wherever works best for them. We have office space in central London - but if you prefer to work from home, you could be in Cornwall, Cardiff, Carlisle, or anywhere else in the UK (it doesn’t even have to begin with ‘C’). All you need is your talent and a stable internet connection.

  • We offer an allowance to help get your workspace set up.

  • We understand 9-5 isn’t for everyone, and are always willing to talk about flexible or condensed hours, part-time work and job share opportunities.

  • Life’s short and the world is wide. After 3 years at By Miles, you’ll be able to take a sabbatical and put time towards anything you like knowing your role is waiting for you.

  • We offer enhanced parental leave policies, regardless of gender. Primary Caregiver Leave, Secondary Caregiver Leave, Adoption Leave, Parental Leave and Shared Parental Leave.

  • Compassionate leave, Parental Bereavement Leave - When the worst happens, we want you to take the time you need without worrying about money or work.

  • You’ll get 26 days of annual leave a year (plus bank holidays on top).

As well as offering flexibility in your role, we’re committed to helping you get to where you want to be - professionally and as a person. As part of the By Miles team, you’ll get access to:

  • Access to coaching from our incredible in-house coach, Helen McMillan.

Salary: £30,000 - £35,000 + flexible benefits

Location: Work from anywhere in the UK, with full access to our offices in London (near London Bridge), Leeds, Bristol, Manchester, Birmingham, Glasgow, Doncaster, Perth, Maidstone, Gloucester, Farnham and Peterborough.

Our customers come from all walks of life, and so do we. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics or disability.

Remote status
Hybrid Remote


About By Miles

Founded in 2017
Co-workers 50-100
Operations · London · Hybrid Remote

Motor Claims Specialist

Car insurance, but better, we're looking for a claims specialist to enable By Miles to deliver amazing service to our members. That's you, isn't it?

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