Technical Support Specialist II
BehavioSec
Would you like to be part of a team that delivers high-quality software to our customers?
Are you a visible champion with a ‘can do’ attitude and enthusiasm that inspires others?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Team
You’ll join a collaborative squad that includes a Squad Lead, Business Analyst, Development Lead, Developers, and Testers. Our squad model encourages teamwork, shared responsibility, and efficient delivery—everyone contributes to achieving a common goal.
About the Role .
We are looking for a team member who brings strong communication skills, values collaboration, and is committed to delivering a positive support experience for colleagues. In this role, you will help ensure reliable and high‑quality IT services for a diverse global user base. As part of our global Infrastructure and Enterprise Services team—more than 130 professionals supporting over 11,000 Windows and macOS users across multiple regions—you will contribute directly to the delivery of consistent, user‑focused IT support. We welcome applicants from all backgrounds and experiences who meet the core requirements of the role.
Responsibilities:
Clear and effective communication, with a focus on partnership and customer service
Reliability and accountability, with strong attention to detail
Ability to stay organized and manage multiple tasks in a fast‑paced environment
Comfort following established processes while also identifying opportunities to improve workflows
A proactive, hands‑on approach to resolving technical issues
Requirements:
Strong verbal and written communication skills in English
Experience supporting both Windows and macOS environments in an enterprise setting
Familiarity with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
Experience with macOS management tools (e.g., Jamf Pro)
Understanding of Active Directory administration and account management
Ability to troubleshoot Microsoft Teams and Outlook, including Office 365 connectivity
Experience working with VPN technologies (e.g., Cisco VPN with multifactor authentication)
Experience using IT service management tools (e.g., ServiceNow, Remedy)
Ability to support mobile devices (iOS, Android, Windows) in a corporate environment
Basic hardware maintenance and troubleshooting (e.g., laptops, mobile devices)
Experience supporting audio‑visual equipment (e.g., conference room systems such as Logitech Rally)
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: