About Business

LexisNexis Risk Solutions is a trusted partner in risk assessment, delivering data-driven solutions that help businesses accelerate growth, enhance operational efficiency, and improve customer experience.

Our Business Services portfolio supports critical areas such as Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), Identity Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.

Learn more at risk.lexisnexis.com.

About the role "Customer Operations Technical Support Specialist".

This entry-level position provides technical end-user desktop computer support as needed under supervision. This position provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.

Requirements:

• Has developing proficiency in a range of processes or procedures through job-related training and on-the-job experience

• A+ Certification or other technology certifications a plus

• Bi-Lingual (English and Portuguese fluency) to deal with customers and the international team, and treatments.

Technical Skills:

• Hardware/software installation

• Hardware/software troubleshooting

• Basic understanding of software monitoring tools

• Understanding backup procedures

• Good problem-solving skills

• Good organizational skills

Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software and procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with escalation teams to explain errors and/or recommend enhancements to products

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.