Tech Customer Spt Analyst II
BehavioSec
Data Service Delivery Lead — Brightmine (Data Operations Team)
About the Business: With more than 10,000 global customers, Brightmine, formerly XpertHR, is a leading provider of people data, analytics and insight for the HR sector. We help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology and trusted HR expertise. At the same time, we're creating an inclusive, people-focused environment of our own. A culture where individuals with ambition, curiosity and ideas can make an impact. Where you can think big, aim high and explore more.
About the team: You will collaborate closely with the Customer Success & Delivery (CS&D) and Account Management (AM) teams, focusing on managing non-compliant customer accounts and providing tailored support for key clients with specialised submission needs.
About the role: Brightmine is seeking an internal candidate for a 12-month secondment/FTC as Data Service Delivery Lead. This role presents an exciting opportunity to enhance how we manage customer data, support strategic partnerships, and deliver scalable, customer-centric solutions.
Responsibilities:
Supporting the delivery of the pay awards process, ensuring it is customer-facing, efficient, and aligned with internal standards.
Driving improvements in data submission processes by setting clear deadlines and maintaining effective communication with customers.
Acting as the first point of contact for data submissions, proactively resolving quality issues to uphold high data standards.
Supporting partnership and acquisitions data processes by developing structured plans, encouraging timely submissions, and identifying automation opportunities.
Participating in cross-functional projects to improve internal systems and workflows.
Contributing to the growth of Brightmine’s Data, including supporting non-technical delivery and new initiatives.
Requirements:
Team player.
Excellent communication skills (both written and verbal).
Intermediate excel skills preferred.
Willing to learn new systems and processes (including PowerBI and the Data Platform).
This is a developmental role suited to someone looking to build experience in data-focused service delivery, working closely with colleagues across multiple teams.
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life Assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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